CPQ Analyst

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Position Summary

WebMD is looking for a CPQ Analyst to support pricing operations and triage Sales Operations requests. This role focuses on maintaining and optimizing CPQ systems (e.g. Salesforce CPQ), ensuring accurate pricing, and routing sales-related requests efficiently. You'll work closely with Sales, Finance, Legal, and Product Marketing to drive operational excellence.

Key Responsibilities

• Maintain and improve CPQ processes, pricing rules, approval workflows, and bundles

• Support quoting accuracy and validate system updates

• Triage and route Sales Ops requests (e.g. Deal Desk, Legal, Invoicing)

• Provide hands-on support and create self-service resources

• Track request volume, response times, and process metrics

• Collaborate on quote-to-cash improvements and process documentation

Qualifications

• 2-4 years in Sales/Revenue Ops or related roles with CPQ experience

• Strong understanding of pricing, quoting, and sales workflows

• Experience with Salesforce CPQ (preferred) and CRM/ticketing tools (e.g. Jira, Zendesk)

• Excellent communication, problem-solving, and multitasking skills

• Customer-focused with a sense of urgency

Preferred

• Experience in B2B SaaS or subscription models

• Familiarity with quote-to-cash processes and CPQ configuration

Job Type: Full-Time

Work Environment: Hybrid / On-Site

Benefits: Medical, Dental, Vision, 401(k), PTO, Paid Parental Leave, etc