Customer Service And Rebate Processing Specialist
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Job Description
Resource Innovations is seeking a Customer Service and Rebate Processing Specialist to join our growing team. We are seeking a highly skilled and motivated Customer Service and Rebate Processing Specialist with a strong background in Energy Efficiency Rebate Processing to join our dynamic team. As a Customer Service and Rebate Processing Specialist you will be providing Customer Service support over calls and email. You will also support data entry into various database applications.
Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.
Duties and Responsibilities
- Receive data and sourcing documents, compile, sort, interpret and verify data to be entered.
- Provide basic troubleshooting and recommend solutions
- Maintain electronic and hard-copy filing system of applications, rebates and other supporting documents.
- Communicate effectively as part of team approach with other departments in servicing customers.
- Provide customer service activities such as responding to emails and phone calls.
- Other duties as assigned.