HR Coordinator

The HR Coordinator supports the Americas HR team by providing essential operational and day-to-day HR support. This role serves as a key contact for managers and employees, offering guidance on policies, onboarding, and routine employee matters.

Focused on delivering consistent HR support, the HR Coordinator assists with local and regional projects, ensuring processes run smoothly and efficiently. This role collaborates with the rest of the HR team and with business leaders to maintain a positive employee experience throughout all stages of the employee lifecycle.

Tasks and responsibilities

Advice and talent support

• Build strong working relationships with employees at all levels, providing guidance on HR policies and related issues to promote understanding and ensure clear communication of good HR practices.
• Support the business in implementing change initiatives, including redundancies and adjustments to terms and conditions, where appropriate.
• Support implementation of our global and regional initiatives at the local level to measurably improve engagement and retention, thereby empowering managers and employees with tools to take greater ownership of their engagement.
• Participate in cross-functional projects as needed to enhance the overall HR function (e.g., HR processes, policies, training).
• Work with leaders and employees to identify, establish and maintain a positive work environment and authentically welcoming culture that encourages diversity, inclusion and belonging.
• Collaborate closely with the Talent Development Manager to ensure the local training programs are implemented in line with the regional training agenda.

Operations

• Ensure accurate employee data in all core HR systems by making timely updates and maintaining accountability.
• Administer payroll functions for joiners, movers, leavers and all pay exceptions.
• Demonstrate customer focus and a commitment to seamless service for the business by responding promptly to all emails and queries while delivering high quality, accurate work.
• Support employee relations cases that arise in country, including but not limited to performance improvement plans, investigations, disciplinary actions and long-term illness and grievances, in partnership with external labor lawyers and guided by the Lead HRBP, HR Senior Manager and/or Regional HR Director,
• Assist with performance management procedures.
• Ensure labor compliance is maintained and partner with our labor lawyers, as needed.
• Maintain compliance records and submit required filings for local jurisdictions, such as government and state compliance reports.
• Manage day-to-day HR operations, including benefits administration, leave administration and onboarding/offboarding/movers.
• Serve as the primary point of contact for employees with benefits-related questions and issues.
• Act as the liaison between employees and insurance providers.
• Track and process invoices and purchase orders for all HR expenses, including but not limited to benefits, external advisors in labor law and immigration lawyers.

Employee lifecycle

• Ensure an engaging employee experience through the effective onboarding and orientation of new joiners.
• Be accountable for immigration documentation and renewal of relevant documentation for foreign employees.
• Manage employee exits while capturing valuable insight and making recommendations for improvements.
• Manage and coordinate health and welfare cases, including parental leave and long-term absences, while liaising with employees, the HR team and the payroll team, as needed.
• Manage the mover process as required locally, ensuring that HR systems are accurately updated in a timely manner.

Requirements

Knowledge and experience

• Fluency in English
• Bachelor's degree OR 2 years of relevant HR experience
• Preferred: Relevant certifications (e.g. aPHR, SHRM-CP, etc.)
• Preferred: Experience using HR information systems and Microsoft Office
• Preferred: Experience working within a diverse, international environment
• Preferred: Previous HR operations experience
• Preferred: Fluency in Spanish

Qualifications and specialist skills

• Able to actively listen, communicate, network, engage with and influence people at all levels of the organization, building strong working relationships with managers.
• Able to identify when an issue needs to be escalated.
• Able to demonstrate a high level of credibility, integrity, resilience and customer service.
• Able to work flexibly and respond to changing business priorities.
• Able to meet deadlines while maintaining strong attention to detail.
• Affinity for using data and analytics to develop insights, drive decisions and measure impact.
• Highly collaborative, a team player who is willing to help others.
• Demonstrate sound judgment and discretion.
• Demonstrates a learning mindset and is open to giving/receiving feedback.
• Highly proficient with Excel and some exposure to Copilot or PowerBI

Behaviors

• All employees are expected to display behaviors reflective of our company values: Integrity and Ethics, Collaboration and Teamwork, Commitment to People and Professionalism and Excellence.

The base salary range for this position is $55,000-$65,000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience.

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Control Risks participates in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to pre-screen candidates. For more information on E-Verify, please visit www.uscis.gov.

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.