HR Manager, Bearhouse

The HR Manager for Build-A-Bear's distribution center is a key strategic partner in ensuring operational continuity, workforce agility, and a workplace culture that reflects the company's values. This position oversees core HR functions--staffing, compliance, employee relations and performance management - in a fast-paced environment where customer demand, seasonal peaks, and delivery speed are constant pressures. This role enables the distribution center to have the people and leadership needed to perform at a high level.

Responsibilities:

• Build, lead, and develop a high performing team
• Support a team of about 200 PT associates across two shifts across seven days
• Coordinate payroll processing including pay adjustments, annual review increases, timekeeping and attendance reporting and turnover
• Conduct onboarding and benefits orientation
• Manage employee relations, conduct investigations, resolve conflicts, and handle disciplinary actions in accordance with company policies and local employment laws
• Offer day-to-day performance management guidance to leadership and team members
• Collaborate with leadership and employees to enhance work relationships, boost morale, and improve productivity and retention
• Ensure compliance with labor laws, OSHA regulations, and internal policies
• Conduct exit surveys to gather insights and identify trends for continuous improvement
• Balance empathy with company policies and standards to ensure consistency and fairness in decision-making
• Address interpersonal and team conflicts constructively to foster a positive work environment
• Champion fair treatment, inclusion, and belonging within the workplace
• Assist employees and teams in navigating organizational changes smoothly
• Demonstrate improvement in key metrics and benchmarks related to employee engagement, retention, and performance
• Pursue continuous learning and development to stay current with HR trends, best practices, and legal requirements
• Act as a positive ambassador for Build-A-Bear, promoting the company culture and values both internally and externally
• Maintain professionalism and discretion in upholding sensitive and confidential information

Required Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Psychology or a related field
• 5+ years of experience of HR warehouse experience
• High volume seasonal hiring
• Proficiency with Microsoft Office
• Proficient with HRIS platforms such as UKG
• Skilled with Performance Management tools

Preferred Qualifications:

• MBA or Masters' Degree
• Professional certifications such as SHRM-CP/SCP, PHR/SPHR

Behavioral Traits for Success:

• Natural relationship builder
• Has a "how can I help?" attitude
• Comfortable working within established guidelines
• A persuasive communication style
• Able to work at a faster than average pace
• Strong commitment to tasks being completed correctly and on time
• Thrives in a fast-paced and results-oriented environment
• Enjoys developing and mentoring others

Working Environment:

• Typical office environment with climate control and sufficient lighting, ergonomic desk/chairs
• Able to lift >25 pounds

Your Performance Will Be Measured On your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

• Decision-making and judgment
• Time management
• Communication
• Professionalism
• Staffing and workforce planning
• Retention and engagement
• Ability to resolve issues in a timely manner before they escalate
• Documentation
• Compliance
• Ability to foster team collaboration, communication, and performance
• Stakeholder Feedback