Associate Product Success Engineer
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Job Description
POSITION SUMMARY:
We are looking for an Associate Product Support Engineer to join our fast-growing team in San Diego. The Associate Product Support Engineer will work to support different products throughout the various stages of development and production. The ideal candidate would be able to resolve and document product issues and will be self-motivated with the ability to work independently to meet product milestones.
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
- Requires 60 - 80 % time in office (5 days a week)
- Drive the development of Technical Documentation in conjunction with our India team
- Install & Repair SOPs (Standard Operating procedures)
- Product use SOPs
- Field debug SOPs including support for the Field Engineering team
- Assist with the development of Installation procedures.
- Hands on Installation support at friendly customers.
- Work with customers to identify, resolve and document product issues.
- Assist with development of internal procedures and processes.
- Domestic travel as required for product support issues. Less than 10%.
- Unusual Hours may be required at times to work with our India team
- Flexible working hours are granted, however interfacing with engineering teams in India may require early morning (7:00 am) or nightly (8:00 pm) meetings.
- General assistance to the team as time allows.
- Perform product installations as needed for testing purposes
- Assist with custom cable designs and manufacturing drawings.
- Running scripts to push new software onto devices
QUALIFICATIONS:
- 2+ years of experience working in a professional product development environment
- Familiar with test equipment such as Volt/Ohm Multimeters & Oscilloscopes
- Self-motivated with the ability to work independently to meet product milestones
- Familiarity with Microsoft office products such as MS Word, Excel and Power Point
- Ability to read design schematics
- Familiarity with Linux OS
- Terminal Command line Interface
- Well versed in standard Linux command structures
- Ability to read and understand error messaging and debug software issues
- Experience with product testing and development a plus
- Familiar with creating/editing SOPs (Standard Operating Procedures) & modifying pdf documents a plus.
- Understanding basic circuit analysis.
- Willingness to work on test vehicles at friendly customer sites for product development.
- Willingness for domestic travel as needed (approx. 5-10 %)
- Good communication skills and the ability to work with other groups within the company.
- Basic scripting programing a plus (Python and Bash).
- Familiarity with 3D printers/CAD is a plus.
- Root cause analysis debugging skills for both Hardware and Software are a big plus.