Customer Service Representative
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Job Description
Grow your career with Alliant Energy!
At Alliant Energy, our purpose is to serve customers and build stronger communities. Our employees make a difference every day by using their personal energy to bring this purpose to life.
Union Details (If applicable)
IBEW Local 965Seniority Group (Local 965 Only) and Business Unit
Operations-WI Energy Del WPL, TomahNumber of Positions Available
1Salary Grade
U101068Career Band
Job Code
J01072Residency Requirement
Not subject to residency requirements.Pay Range
$26.59 - $34.39Alliant Energy offers a comprehensive total rewards package including competitive compensation and benefit programs. Information on these benefit programs is available on our Careers site.
Job Description
Responsible for customer contact in the field operations offices. Resolves questions and problems and escalates complex issues for resolution.
What you will do
- Acts as the first line of contact for responding to any type of customer inquiry; answering calls, navigating online account management systems and maintaining and updating customer records. Initiates field activities, schedules work as assigned.
- Respond to customer inquiries and complaints related to field activities or construction initiatives. Responsible for having a general understanding of utility field compliance activities and gas and electric service rules.
- Provides routine clerical tasks such as typing, filing, opening mail, answering telephone, payroll entry, maintaining and ordering supplies and other clerical duties as assigned.
- Performs all work according to established procedures, operating practices and safety rules.
- Performs other duties which are similar, related or incidental to this position.
- Mentor and/or train less experienced employees as needed.
- High School Diploma Required
- Associate Degree Preferred
Required Experience
- 1 to 2 years technical and/or professional experience in a related customer service capacity
Preferred Experience
- High School diploma or GED equivalent
Other Requirements
- Must possess a valid driver’s license.
Knowledge, Skills, and Abilities
- Demonstrated effective interpersonal, verbal and written communication skills.
- Demonstrated ability to use Microsoft Office Suite programs and other web-based applications as assigned.
- Ability to effectively multitask and prioritize workload demands.
- Ability to successfully pass web-based pre-employment screening assessments.
Key Skills
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
Our Values
Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold
Alliant Energy and its subsidiaries are committed to creating a culture of belonging and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by law.
Disclaimer:
The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Applicants in need of a reasonable accommodation for any part of the hiring process, please email talent@alliantenergy.com.
Posting End Date:
June 20, 2025