Member Services Representative (Msr)

Join We Care Daily Clinics as a Member Services Representative

Location: Auburn, WA

Base Pay Rate: $25/hour

About We Care Daily Clinics

At We Care Daily Clinics, we're committed to delivering compassionate, member-centered care through our clinics and mobile units. By offering medication-assisted treatment and behavioral health services, we empower members to reclaim their lives. As a Member Services Representative (MSR), you'll play an essential role in creating welcoming environments and supporting clinic operations across multiple locations, including Auburn, North Seattle, and mobile units serving King and Pierce Counties.

Position Summary

As a Member Services Representative, you'll be the first point of contact for members, providing exceptional service, managing front desk operations, and ensuring smooth administrative workflows. This dynamic role requires adaptability, professionalism, and a passion for delivering outstanding care in a variety of settings.

What You'll Do

Member Engagement

• Greet members, visitors, and vendors warmly, creating a supportive and welcoming environment.
• Answer phones, direct inquiries, and facilitate communication between members and clinic staff.
• Assist with member flow, ensuring smooth check-ins, appointments, and transitions.
• Address member questions and concerns with empathy and professionalism.

Administrative Support

• Use the electronic medical records (EMR) system to schedule appointments, update member records, and track attendance.
• Collect and process member fees, maintaining accurate financial records.
• Take and upload member photos into the EMR system for secure record-keeping.
• Route incoming mail and faxes while maintaining an organized front desk environment.

Operational Excellence

• Maintain clean and organized waiting areas, ensuring they are welcoming and stocked with supplies.
• Monitor member behavior and collaborate with Safety Officers and clinical staff to address any issues calmly and professionally.
• Assist with other administrative and operational tasks as needed.

What You'll Bring

Education & Experience

• High school diploma or equivalent required; Associate's or higher degree preferred.
• At least two years of experience in reception or customer service, preferably in a medical or mental health setting.

Skills & Attributes

• Exceptional adaptability to work across multiple clinic and mobile unit settings.
• Proficiency in Microsoft Office Suite and electronic medical records systems.
• Strong organizational and time management skills to handle fast-paced environments.
• Excellent interpersonal and communication skills to engage with diverse member populations and team members.

Why Join Us?

Dynamic & Flexible Role: Experience variety and impact by supporting clinics and mobile units.

Mission-Driven Environment: Be part of a team dedicated to empowering members on their recovery journey.

Collaborative Culture: Join a supportive team that values your skills and contributions.

Career Growth: Build your expertise in a unique healthcare environment with opportunities for advancement.

Ready to Make a Difference?

If you're a dedicated Member Services Representative who thrives in dynamic environments and is passionate about member care, apply today to join We Care Daily Clinics! Together, we'll create welcoming spaces and deliver exceptional service.

Tribal Hiring Preference:

We Care Daily Clinics is proud to support and honor Tribal sovereignty and self-determination. American Indian and Alaska Native applicants will be given preference in hiring, in accordance with applicable Tribal and federal laws. We encourage Native community members, descendants, and dependents to apply and join our mission-driven team.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job according to specific company requirements. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, disability, or marital status.

We Care Daily Clinics is an equal opportunity employer committed to fostering an inclusive, supportive environment for both members and staff.

Ready to jump in and make a difference? Apply now and be part of something bigger!