Online Continuing Education Representative

Position Status: Non-exempt

Work Hours: 40+, Ability to work some evenings and Some Saturdays. Secondary holidays may be a scheduled work day.

Reports To: Continuing Education Manager

Location: Online Education Division (Orchard Park, NY)

This sales position is responsible for the recruitment and retention of qualified online students through the demonstrated use of consultative needs-based selling in a call center environment. This position is actively enrolling new students into our various Certificate programs through our Continuing Education Center. The Online Continuing Education Representative is responsible for building long-term relationships both internally and externally with the specific intent of improving lead conversion, increasing enrollment, and maintaining desired retention rates.

Essential Duties and Responsibilities:

• Sales Focused Communication: Interview and enroll qualified students to meet individual term and annual goals, via the telephone and email. Meet or exceed weekly outbound call and sales dollar goals. Manage the enrollment process for students ensuring that all admissions and finance requirements are met. Manage daily outbound lead activity. Manage text, live chat and call cadence daily.
• Customer Service Communication: Ensure students adhere to the rule's regulations of the course, remedy student concerns/situations, retain enrollment throughout program, and maintain communications with students, counsel students. Send weekly communication to all new students.
• Continuing Education Administrative Functions: Maintain individual Certificate program sheets and course descriptions. Generate and process loan applications. Create and maintain payment agreements for new students. Create invoices for students.
• Instructional Support and Retention Functions: Coach through orientation process. Prepare and maintain accurate records and complete all paperwork in a timely manner. Maintain weekly communication email to ensure content is relevant. Collaborate with students for their upcoming schedule each session. Assist students with concern to maintain retention.
• Database Management: Maintain accurate notes in CRM. Accurately extract information from CRM for marketing purposes. Maintain student electronic records.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

College Competencies:

• Accountability-Takes ownership
• Brand Ambassadorship-Understands our brand and messages it to the students
• Embracing Change-Adapts to changing circumstances by accepting and responding positively to different ideas and approaches.
• Values-Recognizes the impact of the position on others and acts consistent with BSC core values to ensure positive outcomes
• Delivering Program and College Services-Consistently provides appropriate information and guidance to students, groups, individuals and other stakeholders so that appropriate choices and decisions are made
• Manages/Organizes Priorities -- Takes initiative and utilizes resources to ensure priorities are met in a timely manner and corrects problems as they arise.
• Outcomes Oriented - Makes efficient use of time and resources to achieve successful outcomes.

Qualifications:

• Bachelor's degree in business or related field is required.
• Minimum 2 years of demonstrated sales execution and closing
• Previous call center experience preferred.
• Possess strong phone skills.
• Proficient with Microsoft Office and the Internet.
• Ability to self-manage and complete tasks with minimum supervision
• Ability to work well within a team.

Preferred qualifications:

• Demonstrated leadership and creative thinking skills
• Admissions experience preferred.
• Banner Knowledge preferred:

Physical Demands and Work Environment:

Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.

Position also requires the use of computer technology/equipment.

Position requires the ability to hear conversations and receive information in person and over the telephone.

Position requires the ability to convey detailed and important instructions or ideas accurately, loudly, or quickly.

Starting Salary: $47,500 - 52,000 per year ($22.84 - 25.00 per hour).

This role is eligible for overtime.

Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate's actual base pay for this role will take into account a wide range of non-discriminatory factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Bryant & Stratton College, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Information about the total compensation package for this position will be provided during the interview process.

Apply today for immediate consideration!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.