People Technology & Operations Associate
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Job Description
At Lovingly, we're redefining the gifting experience by combining AI-driven technology with deep human connection. We support over 1,500 independent florists, ensuring every gift is meaningful, personal, and effortlessly delivered.
As a People Technology & Operations Associate, you'll play a hybrid role at the intersection of People Ops and IT-supporting employee experience from onboarding to offboarding, managing systems, devices, domains, and streamlining workflows. You'll do it all with a solutions-first mindset, making life better for team members behind the scenes.
We're looking for a fast learner and systems thinker with a bias for aligned action-not reinvention. If you're equal parts tech-savvy and people-focused, let's talk.
AI-First Thinking at Lovingly
We believe AI is more than a tool-it's a strategic partner. In this role, you'll use AI to support scalable, human-centered operations. You'll:
Automate people workflows across HRIS, help desk, and onboarding platforms.
Use AI tools to enhance communication, reporting, and internal documentation.
Improve internal experiences by applying LLAMA principles: creativity, adaptability, and continuous learning.
Tackle challenges with lateral, divergent, and forward-thinking problem-solving strategies.
This role is built for a true multipotentialite who thrives in ambiguity and leverages tech to drive clarity and impact.
What You'll Do
People Operations
- Manage employee onboarding/offboarding, provisioning accounts and devices.
- Coordinate benefits, HRIS updates, and data integrity across platforms.
- Support engagement, culture, and internal communication initiatives.
- Maintain personnel records, compliance documentation, and knowledge bases.
IT & Systems Administration
- Resolve IT help desk tickets and handle first-line tech troubleshooting.
- Manage Google Workspace users, software licenses, and device inventory.
- Support domain management and DNS routing.
- Oversee MDM and light AV equipment support for collaboration spaces.
️ Process Optimization & Automation
- Build and refine SOPs, automate workflows via Zapier or Make.
- Help implement scalable systems for seamless cross-functional collaboration.
- Continuously improve accuracy, efficiency, and employee experience metrics.