Venue Box Office Staff
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Job Description
Job Summary:
WHAT THIS ROLE WILL DO
Cash Handling; Opening Procedures and Closing Procedures
Maintain superior customer service both in person and over the phones
Answer phone with prompt and courteous attitude
Guest Relations
Will Call/Sales/Coat Check Window
Running Ticketmaster Program on Computer for Sales
Processing Opening and Closing Paperwork
Knowledge of Talent and Entertainment
Have a positive attitude
WHAT THIS PERSON WILL BRING
Required:
- Working Knowledge of Phone Handling, Cashiering, Customer Service
- Entry level knowledge of basic computer operation and Point of Sales systems
- Skill in guest relations, phone etiquette, cash handling, filing, multi-task environment, attention to detail
- Ability to communicate, work well with others, work in a high-volume and sometimes stressful environment
- High School Diploma
Preferred:
Previous Ticketing experience
Working knowledge of Windows based PC programs
Bilingual proficiency in English and Spanish is highly desirable
Physical Demands/Working Environment:
- Working environment is fast-paced
- Position requires repetitive use of arms for answering busy phones and typing