Lexus Technology Consultant/Service Concierge
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Job Description
At Lexus Escondido, we're seeking a motivated individual to join our team as a Lexus Technology Consultant / Service Concierge. This entry-level position serves as a gateway to a rewarding career in automotive service, with the potential to advance into a Service Advisor role. You'll be the first point of contact for guests seeking assistance with their vehicle's technology and service needs, providing a unique opportunity to gain hands-on experience in the automotive service industry while delivering exceptional customer experiences.
What We Offer:
- Excellent Culture
- Advancement opportunities
- Medical, Dental, and Vision Plan
- Company-paid Life Insurance
- 401(k) savings plan and matching program
- Paid Vacation
- Tuition Reimbursement
Key Responsibilities:
- Assist guests with Lexus vehicle technology, providing demonstrations and troubleshooting support.
- Manage incoming calls on the service hotline, addressing inquiries and scheduling appointments.
- Support loaner desk operations, ensuring seamless vehicle transitions for guests.
- Serve as a valet on the service drive when needed, ensuring timely and courteous service.
- Provide shuttle services to guests as required.
- Collaborate with Assistant Service Consultants to streamline service operations.
- Develop expert-level knowledge of Lexus vehicle features and technology.
- Troubleshoot and resolve customer concerns related to vehicle technology.
- Maintain a professional appearance and adhere to company standards.
- Perform other duties as assigned to support dealership operations.
Qualifications:
- High school diploma or equivalent; 1–2 years of automotive experience preferred.
- Strong customer service skills with the ability to identify and address guest needs.
- Excellent verbal and written communication skills, with attention to detail.
- Proficiency in computer applications; experience with Reynolds and Reynolds software is a plus.
- Valid driver’s license with a clean driving record, supported by insurance.
- Alignment with company values: Integrity, Teamwork, Innovation, Respect, and Excellence.
We are an EOE/M/F/D/V Employer and support a drug-free workplace