Member Relations Coordinator

Twin Creeks Country Club - Cedar Park, TX

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Position Summary:

The Member Relations Coordinator serves as the primary liaison between the country club and its members, ensuring an exceptional member experience by fostering strong relationships, maintaining communication channels, and supporting member engagement activities. This role requires a proactive, service-oriented professional with strong interpersonal skills and attention to detail.

Key Responsibilities:

• Member Engagement & Communication:

  • Serve as the main point of contact for member inquiries, feedback, and concerns.

  • Coordinate and implement communication strategies including newsletters, email updates, and digital platforms.

  • Greet and interact with members and guests in a professional, courteous, and welcoming manner.

• Onboarding & Retention:

  • Assist with new member onboarding, including welcome packets, orientations, and follow-up communication.

  • Maintain ongoing contact with members to ensure satisfaction and encourage participation in club activities.

• Event & Program Support:

  • Assist in planning and executing member events, social gatherings, and club functions.

  • Collaborate with department heads to promote participation in golf, tennis, dining, and other amenities.

  • Track attendance, RSVP lists, and member preferences for events.

• Administrative Duties:

  • Maintain accurate member records in club management software.

  • Generate reports and analyze member trends to support retention and satisfaction.

  • Support membership sales and marketing initiatives as needed.

• Brand Representation:

  • Uphold and promote the club’s values, standards, and image in all interactions.

  • Actively contribute to creating a positive, inclusive, and community-driven club culture.

Qualifications:

• Bachelor’s degree in Hospitality, Communications, Marketing, or a related field preferred.

• 2+ years of experience in customer service, hospitality, or membership coordination (country club or private club experience a plus).

• Exceptional communication and interpersonal skills.

• Ability to multitask, prioritize, and remain organized in a dynamic environment.

• Availability to work weekends, holidays, and evenings as needed for events and peak periods.

Work Environment:

This role requires a mix of office work and active engagement throughout club facilities. Must be comfortable interacting with diverse member demographics and working in a fast-paced hospitality setting.

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.