Digital Banking Specialist I

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services.

We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.

Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.

Submit your application to us today and let us be the First Choice for your new career journey!

About Us:

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 288,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Pay: Starting Range is $19.50 - $21.50, depending on work experience

Benefits:

• Employer-paid health and dental insurance monthly premiums
• Accrual of PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

 

 

Provide support to members and staff for Digital Banking products and services by answering phones, IMs, email and correspondence. 

 

Troubleshoot technical and non-technical issues, perform simple account transactions, and answer general Credit Union services questions. 

 

Stay current with all Digital Banking updates and services.  

 

Support and assist members and Credit Union staff with all Digital Banking questions and concerns.

 

Work directly with the Digital Banking vendor’s support team; add, update and close tickets within the ticket system in a timely manner and work with all third-party vendors as necessary. 

 

Report known problems, potential problems, or difficulties getting issues resolved to the Digital Banking Specialist II, Senior Digital Banking Specialist and/or management. 

 

Know the Credit Union products and services to be able to cross-sell and assist members.

 

Follow all Credit Union policies, procedures and regulations.

 

Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).   

Maintain regular and predictable attendance.

 

Work cooperatively with others.

 

All other duties as assigned.

 

 

Education/Experience – High school diploma or equivalent.  Related experience in online channels and member service.