Admissions Attendant

WonderWorksBranson, MO

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Job Description

Admissions Attendants are the first to interact with our guests as they welcome them into the adventure of the upside-down building.
Admissions Attendants are an intrinsic part of positive ticket sale interactions including sharing valuable information with guests, setting the tone for the WONDERful experiences they have in store for them inside the attraction!

Responsibilities:

Greet, welcome, and interact with all guests as they enter and exit the attraction
Answer guest questions and offer assistance in a friendly manner that provides exceptional customer service
Accurately process transactions through a point-of-sale system (POS system) including proper cash handling in a high-volume environment
Upsell guests on additional services offered at the point of sale including combo tickets, souvenir books, and ticketed shows if applicable
Answer phones and redirect calls in a courteous, professional manner to the appropriate department
Maintain a clean and organized work environment according to WonderWorks standards
Follow the checklist for required duties and timelines
Address and manage all complaints and concerns that occur during shifts; if unable to appropriately resolve, refer guest complaints and/or incidents to the Manager on Duty
Perform other duties as assigned

Qualifications:

Excellent communication skills and customer service skills
Observational skills to ensure safe practices and recognize guest needs
Basic mathematical skills, as needed to make change
Ability to work any shift including nights, weekends, holidays, and weather conditions

Education and Experience:

High school diploma or equivalent preferred
Previous themed entertainment and sales experience is preferred

Physical Demands:

Prolonged periods of standing and walking throughout the work area
Ability to lift and/or move up to 25 pounds

WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. On-the-job training is provided upon joining. Remote work is not offered for this position. Regular attendance is required.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.

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