General Manager (Subway)

Key Responsibilities:

1. Operational Management:

• Oversee day-to-day operations of the Subway restaurant, ensuring the business runs smoothly.
• Monitor and maintain the cleanliness, organization, and presentation of the store according to Subway’s standards.
• Ensure the store meets all food safety, sanitation, and health regulations.
• Maintain a high standard of product quality, service, and cleanliness.
• Ensure all equipment is maintained and in working order.

2. Staff Management:

• Hire, train, and manage restaurant staff, including sandwich artists, cashiers, and shift leaders.
• Create employee schedules to ensure adequate staffing during all shifts, adjusting as necessary during peak hours.
• Lead by example and foster a positive work culture, emphasizing teamwork and high standards of service.
• Conduct performance reviews and provide ongoing coaching, feedback, and training to staff.
• Manage conflict resolution and handle employee-related issues, including disciplinary actions when necessary.

3. Customer Service:

• Ensure high levels of customer satisfaction by providing exceptional service.
• Address customer complaints and concerns promptly and professionally, striving to resolve issues in a timely manner.
• Ensure staff members follow Subway’s customer service guidelines, maintaining a friendly and welcoming atmosphere.

4. Financial and Budget Management:

• Manage the restaurant’s budget, including overseeing sales, labor costs, food costs, and other expenses.
• Monitor store performance by reviewing financial reports, identifying trends, and implementing strategies to maximize profitability.
• Control costs by managing inventory, reducing waste, and maximizing operational efficiency.
• Oversee cash handling, including deposits, and ensure accurate and timely financial transactions.

5. Inventory and Supply Chain Management:

• Manage inventory levels to ensure the store is properly stocked with food, beverages, and supplies.
• Order and receive deliveries, checking for accuracy and quality of products.
• Monitor inventory usage to minimize waste and ensure stock levels are maintained without overstocking.

6. Marketing and Promotions:

• Implement local marketing strategies to increase brand awareness and attract customers.
• Work with the franchise owner or area manager to promote Subway’s national or regional marketing campaigns.
• Assist with in-store promotions, new product launches, and customer loyalty programs.

7. Compliance and Reporting:

• Ensure the store complies with all local health regulations, safety codes, and company policies.
• Complete necessary paperwork and reports, including sales reports, inventory logs, and employee records.
• Perform regular audits of store operations to ensure compliance with Subway’s standards and policies.

8. Team Development and Leadership:

• Mentor and guide employees to foster professional growth and enhance performance.
• Develop training plans and conduct training sessions for new and current employees.
• Promote an environment of respect and inclusivity among the team.
• Encourage employee retention through recognition, rewards, and providing opportunities for advancement.

Qualifications:

• Experience: 2-5 years of experience in restaurant or retail management, with at least 1-2 years in a supervisory or leadership role.
• Skills:
• Strong leadership, communication, and interpersonal skills.
• Ability to manage budgets, track expenses, and analyze financial performance.
• Excellent customer service skills with the ability to address and resolve complaints effectively.
• Knowledge of inventory management, supply ordering, and cost control.
• Ability to motivate, train, and develop a team.
• Familiarity with point-of-sale (POS) systems and restaurant management software.