Assistant Director Financial Aid

Position Title

Assistant Director Financial Aid

Employee Type

Regular

Office/Department

Work Environment

Hybrid

Job Type

Full time

Benefits at Loyola

https://www.loyola.edu/department/hr/benefits/

Compensation Range

$57,430.00 - $71,788.00

Anticipated Start Date

07/01/2025

If Temporary or Visiting, Estimated End Date

Position Duties

Provide information and counsel to prospective and current students and/or parents. This role is instrumental in the recruitment of prospective students. Determine eligibility for and award financial aid in accordance with Federal, state, and institutional policies. Ensure compliance with all federal, state, and institutional legislation, regulations, and policies. Manage programs and special projects as assigned by department leadership. Assist with communication, technology and reporting.

Essential Functions

• Manage all aspects of a student caseload including file review and application processing, verification, award, appeals, and professional judgment in accordance with Federal, state, and institutional guidelines. Counsel prospective and enrolled students, parents, and community members on all aspects of financial aid including eligibility, application procedures, charges, loan processing, return of funds, satisfactory academic progress, and information resources. Ensure an outstanding customer experience. Respond to student and parent inquiries and concerns promptly and professionally. Facilitate student problem resolution.
• Manage Title IV awarding including Federal Work-Study (FWS), Federal Direct Loans, and the Federal Pell Grant program in accordance with federal regulations and institutional policy. Ensure compliance with Title IV regulations, including maintenance of accurate records for audits and program reviews. Manage Common Origination & Disbursement and National Student Loan Data System for program reporting. Conduct periodic internal review of system records to ensure program integrity. Assist with reconciling Title IV programs. Provide outreach and resources to students related to financial literacy and the FWS program. Promote community service opportunities aligned with Loyola's Jesuit mission and public service goals.
• Provide direct support to Associate Director Financial Aid Systems. Responsibilities include assisting with report creation, communication management, troubleshooting, and offering technical assistance to the Office of Financial Aid as needed. Develop and implement communication strategies for the Financial Aid Office (website, email, text, and social media). Serve as a liaison to key university offices such as Admissions to support integrated service delivery. Perform data analysis including the ability to create charts, graphs, spreadsheets, and reports and make recommendations for improvement. Assist in the management of technology and resources to streamline and improve processes, reporting and service to students. Assist in developing and implementing plans and goals for the department. Ensure compliance with regulations and internal policies.
• Manage special projects or programs vital to the administration of financial aid. Assume leadership and/or support various office programs and assignments including, but not limited to, recruiting special populations, managing satisfactory academic progress, monitoring FWS, etc. Participate in the recruitment of prospective students, including first generation students, and programs focused on retention and customer satisfaction. Provide financial aid presentations to both prospective and enrolled students. Participate in University-sponsored recruitment events, orientation, and local high school college night presentations.
• Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.

Education Required Bachelor's degree

Education Preferred Master's degree

Other Professional Licensures

Work Experience 5 - 8 years

Describe Required Experience At least 5 years of experience with financial aid or similarly related experience. Closely related experience could include, career counseling, non-profit roles involving financial assistance, higher education administration, admissions, and/or student affairs support services.

Required Knowledge, Skills and Abilities Ability to understand, interpret, and synthesize information from students/parents to effectively counsel Ablity to diffuse difficult and emotional situations Able to handle multiple tasks or projects at one time meeting assigned deadlines Working knowledge of state program rules and regulations, as they pertain to financial aid in the State of Maryland Working knowledge of Title IV rules and regulations, as they pertain to Federal Student Financial Aid Working knowledge of and abides by the regulations of Family Education Rights and Privacy Act (FERPA) Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite, Colleague, Work day , Slate) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette

Physical/Environmental Demands Office environment/no specific or unusual physical or environmental demands.

Physical/Environmental Example

Successful candidates for any staff, faculty, or administrative position at Loyola University Maryland will be subject to a pre-employment background check. Note: Experience and/or education may be substituted for requirements.

University Description

Loyola University Maryland is a Jesuit, Catholic university committed to the educational and spiritual traditions of the Society of Jesus and to the ideals of liberal education and the development of the whole person. Accordingly, Loyola inspires students to learn, lead, and serve in a diverse and changing world. Loyola's beautiful, historic Evergreen campus is located in Baltimore. Loyola enrolls 4,000 undergraduate and 2,000 graduate students across the Sellinger School of Business and Management, the School of Education, and Loyola College of Arts and Sciences. Founded in 1852, Loyola is one of 27 Jesuit colleges and universities in the United States and the first to bear the name of Saint Ignatius Loyola, founder of the Society of Jesus.

Diversity Statement

Loyola University Maryland strongly values the benefits that diversity brings to the workplace. In accord with its Ignatian values, the University is committed to creating and promoting a community that recognizes the inherent value and dignity of each person. Loyola University Maryland does not discriminate on the basis of race, sex, color, national or ethnic origin, age, religion, disability, marital status, sexual orientation, gender identity, genetic information, military status, or any other legally protected classification. The University recruits, hires, and promotes in accord with this policy and its Core Values.