Security Officer

This position will be responsible for performing duties to ensure the safety and security of guests and employees, protect Holiday Inn Club Vacations, and to maximize the amount of safety and security provided for guests and employees while serving as a deterrent to crime and violations of company policy. Security Officers serve as first responders to any guest or employee injury and/or accident and play an integral role in curtailing workplace injuries. This high-guest-contact position requires an approachable, friendly, and polished demeanor with a guest-focused mindset.

Shift is 6:30am-3pm with Tues/Wed or Wed/Thurs Off

Must be available to work weekends & holidays

Must have a driver's license for 3 years

COMPANY BENEFITS:

• Outstanding Company Culture
• Free Meal Per Shift
• Matching 401K
• Comprehensive Medical, Dental & Vision Benefits
• Growth & Developmental Opportunities
• EAP - Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses

ESSENTIAL DUTIES AND TASKS:

• Greet guests warmly, and offer advice and guidance regarding the resort. Security Officers will document all visitors entering the property. Additionally, Security Officers will ensure all visitors or guests receive directions on how to reach their intended destinations.
• Act as first responder to all visitors, guests, and employee accidents on the property. Administer first aid, and contact emergency services if required. Secure First Report of Injury in the case of employee injuries and assist with the drug and alcohol testing of employees when appropriate.
• Patrol the resort to ensure the safety and security of guests, employees, and assets. Take the immediate and necessary steps to correct any safety hazards and cleanliness issues while responding to all hazards - manmade, technological, or natural - as outlined in the department's emergency response procedures.
• Identify and engage any suspicious person(s) who may interrupt the orderly operation of the resort while limiting liability.

EDUCATION and/or EXPERIENCE:

• Strong customer service background
• Two years of hotel or retail experience with high customer contact is preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• Obtain and maintain a current First Aid, CPR, and AED certificate as required and render this medical attention when needed
• Valid driver's license

QUALIFICATIONS

• Must be at least 21 years of age with a valid driver's license and a minimum of 3 years of driving experience.
• Must meet the company-required motor vehicle policy standards
• Have a guest-focused posture and attitude.
• Be thoroughly familiar with the resort layout, activities, functions, fire, and emergency disaster procedures.
• Good verbal and written communication skills.
• Ability to work under pressure.
• Initiative and drive to maintain resort and Security Services department standards.
• Must be able to use good judgment when addressing a given problem, followed by creative solutions and the initiative to complete the work.
• Strong knowledge of standard safety protocols.