Customer Service Lead
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Job Description
TransCore (TRN), a subsidiary of ST Engineering, is a seeking full-time Customer Service Lead to join our Toll-By-Plate department in Harrisburg, Pennsylvania.Job Summary: The Customer Service Lead position will provide assistance with various revenue collection efforts within the Toll By Plate Department in our Customer Service Center. This is a full time position working Monday through Friday, as scheduled between 7:30a and 6:00p.Essential Duties and Responsibilities include but are not limited to the following:
Compile data for revenue collection effortsResearch individuals/companies with multiple accounts that aggregately have a significant outstanding balanceAssist the Financial Analysts with compliance and fraudulent account maintenance tasksWork with the Toll Enforcement Supervisors and Staff as needed, including processing appeals, performing image review, handling inbound telephone calls, and administering payment plans.
Education:
High school diploma required
Required Skills & Qualifications:
Strong communication skillsResearch abilityExcellent attention to detailRegular attendanceProficiency with Excel and Word software
Desired Skills:
Ability to manage multiple priorities and easily adapt to changeLook for ways to improve effectiveness by implementing new ideas and more efficient approachesWork on projects as an individual or part of a teamAbility to work independently with minimal supervision