Manager, Clinical Systems Support

To be successful in this role, you:

• Are a tenacious problem solver and critical thinker who is curious about systems and data technology who possesses the ability to lead the design of innovative solutions.
• Demonstrate a proven track record of supporting and improving major enterprise systems that drive business operations.
• Build successful cross-functional relationships with business operations leaders, IT teams and vendors to deliver effective solutions that meet operational and strategic needs.
• Possess bachelor's degree in computer science, Engineering, Math, IT, business or related discipline or equivalent experience.
• Possess a minimum of 7 years of professional experience in business solutions or business analysis, operations, process improvement, project management, preferably in a healthcare delivery, community programs or health plan setting. in building data pipelines, platforms, architecture, structures, and data modeling.
• Possess a minimum of 5 years of experience in offering technical leadership and guiding teams that support enterprise systems.
• Have 6 years' previous experience leading a team as a supervisor or manager.

Essential functions and Roles and Responsibilities:

• Lead a team of Senior Business Solutions Analysts (and Business Solutions Analyst) by driving the design and execution of a rigorous system support and optimization lifecycle process that meets operations and strategic needs.
• Enable the delivery of operational, compliance, regulatory and ad hoc reporting that meets business needs.
• Maintain strong understanding of business and IT priorities, upcoming work across the organization, and system-specific impacts.
• Collaborate with business leaders and key business stakeholders for planning and prioritization, to deliver robust system solutions.
• Oversee all vendor management and oversight activities. Drive positive change in vendor relationships while implementing and monitoring rigorous vendor management practices, including a structured governance process that includes key stakeholder involvement.
• Establishes and documents support model standards and disciplines.
• Promote best practices and guide the team toward continuous improvement.
• Provide budget recommendations to leadership necessary to fulfill ongoing and new projects and ongoing support.
• Accountable for all facets of team management and development, including performance monitoring and reviews, resource allocation, career development, and training.
• Represents CHPW with external partners, vendors and stakeholders.
• Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion.

Knowledge, Skills, and Abilities:

• Knowledge of healthcare business processes, health plan operations and healthcare data.
• Knowledge of care management workflow systems, clinical data integration platforms, or other health information systems required.
• Knowledge of Information Technology best practices for system support, configuration and reporting management.
• Working knowledge of information reporting tools, such as SQL and Tableau preferred.
• Project management skills, including effective project planning, project tracking, and project communication skills.
• Verbal and written communication skills and ability to present information to executive level leadership.
• Critical-thinking and problem-solving skills.
• Interpersonal skills that enable relationship building with all levels of a health care organization.
• Ability to set performance expectations, coach for performance success, and achieve department and company objectives.

As part of our hiring process, the following criteria must be met:

• Complete and successfully pass a criminal background check.

Criminal History: includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant's criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and/employees.

• Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.
• Vaccination requirement (CHPW offers a process for medical or religious exemptions)
• Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.

Compensation and Benefits:

The position is FLSA Exempt and is not eligible for overtime. Based on market data, this position grade is 72 and has a 10% annual incentive target based on company, department, and individual performance goals.

CHPW offers the following benefits for Full and Part-time employees and their dependents:

• Medical, Prescription, Dental, and Vision
• Telehealth app
• Flexible Spending Accounts, Health Savings Accounts
• Basic Life AD&D, Short and Long-Term Disability
• Voluntary Life, Critical Care, and Long-Term Care Insurance
• 401(k) Retirement and generous employer match
• Employee Assistance Program and Mental Fitness app
• Financial Coaching, Identity Theft Protection
• Time off including PTO accrual starting at 17 days per year.
• 40 hours Community Service volunteer time
• 10 standard holidays, 2 floating holidays
• Compassion time off, jury duty pay.

Sensory/Physical/Mental Requirements:

Sensory*:

• Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance.

Physical*:

• Extended periods of sitting, computer use, talking and possibly standing.
• Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion.
• Frequent torso/back static position; occasional stooping, bending, and twisting.
• Some kneeling, pushing, pulling, lifting, and carrying (not over 25 pounds), twisting, and reaching.

Mental:

• Frequent decision-making. Ability to gather and assess data, determine appropriate actions, apply protocols and knowledge to unique situations, problem-solve and provide consultation.

Work Environment:

Office environment Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.

• Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation.
• The above is intended to describe the general content of and the requirements for satisfactory performance in this position. It is not to be construed as an exhaustive statement of the duties, responsibilities, or requirements of this position. Job descriptions may be updated or changed to reflect business needs.