Sales Enablement & Training Specialist, Inside Sales & Customer Care

Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind "Career in Comfort" because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world - one mattress at a time.

Compensation

The compensation target range for this role is:

$51,900 - $61,000

Job Summary

A Purple Sales Trainer & Process Development Executive needs to be an expert in building value and emotional connection to premium products at premium price points across our Inside Sales business vertical. To succeed, the employee will collaborate with Management as an Individual Contributor to develop emerging channels and to engage the team in continuous improvement programs. The individual who fills this role will report to the Director of Sales Enablement & Training.

Purple requires a dynamic, highly motivated, and flexible sales professional to help lead and train our direct-to-consumer sales team and to help develop our emerging channels that are focused on experimentation & development. A successful employee will support these efforts, as well as other future business development needs, to drive strategic business initiatives. They will also support continuous improvement programs, including working to develop Sales Representatives' competency in soft skills & sales acumen through coaching, role-playing, shadowing, and modelling best practices.

A successful employee will be energetic, engaging, passionate about Purple products & customers, flexible, and will help in creating a friendly atmosphere for all our customers, both internal and external. They will demonstrate strong sales acumen, work ethic, and be comfortable interacting with customers by chat, phone, or via live product demonstrations to consumers using video technology. This role is customer facing and the employee must be comfortable operating in a variety of environments, including branded showrooms, office/call floor, presentations, classroom work, one-on-one training sessions, and more.

This is a phenomenal opportunity with a wide scope of responsibilities for a leader. A successful employee will be comfortable and effective leading and coaching Sales Representatives to improve their efficiency and sales acumen as well as creatively testing new sales approaches and finding ways to drive the business forward.

Job Description

Essential Duties & Responsibilities:

• Operate emerging channels during testing phases, focused on proving business hypotheses & measuring KPI's for efficacy

• At Management's direction, engage in experimentation and development of various business elements including new training focuses, channels, processes, and more

• Provide management-level culture and operations support as an Individual contributor responsible for improving sales team mindset, efficiency, and sales performance

• Identify & escalate business needs, assisting management in identifying opportunities for business development

• Collaborate with direct manager on reporting, process creation & development of upper management established priorities

• Provide sales training support through coaching, role-play, shadowing, modelling and working collaboratively with Team Leads and other department leaders in sales improvement efforts

• When needed, engage in multi-channel DTC sales efforts, including video, phone, chat, email, text or social media, and take appropriate action to ensure each customer receives a world-class experience

• Other duties as assigned to meet business needs

Required Skills, Education, Experience:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Proficient with critical thinking and problem-solving skills

• Ability to work independently on projects & as a member of a team

• Ability to multi-task, organize and prioritize workload

• Ability to be flexible to meet the growing demands of the business

• Top-notch sales skills with a strong customer/relationship focus

• Ability to thrive in a fast-paced, high-energy, change-oriented environment

• Exemplary communication skills & a willingness to learn

• Punctual and dependable

• Strong in the areas of mental fortitude, work ethic, and sales skills

• Schedule flexibility (including early mornings, nights/evenings, Saturdays/Sundays)

• This position will require appropriate grooming and dress code policies (typically with Purple branded attire)

• Business to Consumer sales experience is preferred

• Success in a one-call-close sales environment

• Strong communication skills and a genuine love of people

• Ability to work independently and engage people

• High School Diploma or GED (some college preferred)

• Minimum of one year retail/virtual sales experience and 3+ years sales experience

• Experience using or ability to quickly learn technology based selling tools such as CRM software

• Management experience a plus, not required

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

Physical activities may occasionally include:

• Remaining in stationary position, often standing, or sitting for prolonged periods of time.

• Adjusting or moving objects up to 20 pounds in all directions.

Physical activities may constantly include:

• Communicating with others to exchange information.

• Repetitive motions that may include the wrists, hands and/or fingers to handle and/or feel.

• Assessing the accuracy, neatness and thoroughness of work assigned.

Environmental Conditions may occasionally include:

• Noisy open office environment

BENEFITS AND PERKS

• Medical, Dental, Vision

• 401(k) Match

• Flexible PTO

• Earn a Mattress

• Purple Swag

• Amazing Purple Products

WHY WORK AT PURPLE?

• Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people's lives through comfort.

• Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.

• Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment.