National Support Logisitics Associate

Description

National Support Logistics Technician – Position Overview

Location:

Home Base either Tampa, FL or Arlington, TX

Travel Expectations:

• Frequent travel to large installation projects across the U.S.
• Must be available to travel with 3–5 days' notice.
• Assignments may require stays of up to two weeks at a time.
• Travel, lodging, and daily per diem covered by DEX.

Additional Requirement:

• Must be willing to submit for a DOT medical card (paid for by DEX).

Responsibilities Include:

• Manage equipment receiving, transfers, and inventory tracking.
• Coordinate with purchasing and monitor order statuses.
• Maintain warehouse best practices and conduct cycle counts.
• Load/unload delivery trucks and ensure accurate, safe transport.
• Deliver equipment, adhering to traffic laws and safety protocols.
• Conduct site surveys and support equipment installation/setup.
• Troubleshoot software and network configurations.
• Provide basic customer training and document all service activities.
• Collaborate effectively across departments and meet time/labor standards.

Specific Job Expectations:

Warehouse & Inventory Management

• Receive and sort equipment into designated bins.
• Request and transfer equipment between branches.
• Track purchasing and transfer orders.
• Coordinate with purchasing for equipment needs and ETAs.
• Update and manage backorders and sales orders.
• Maintain best warehouse practices.
• Perform monthly cycle counts in E-Auto.
• Manage E-Auto system fields (description and message tab).

Logistics & Delivery

• Load/unload trucks safely and accurately.
• Deliver equipment to customers and retrieve stock from vendors/branches.
• Maintain valid driving credentials and safe driving record.
• Follow traffic laws and safety protocols during deliveries.

Technical Support & Installation

• Schedule and conduct onboarding site survey calls.
• Install and troubleshoot print drivers, software, and network configurations.
• Ensure proper setup and functionality of equipment.
• Provide basic customer training and answer questions.
• Create detailed service reports and document all installation activities.
• Ensure all systems are user-ready by the installation date.

Communication & Compliance

• Collaborate effectively across departments.
• Adhere to company policies and safety standards.
• Manage time efficiently and meet labor standards.