Assistant Director Of Food And Beverage

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury Oahu resort on the island's sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu's wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.

The Four Seasons Resort O'ahu at Ko Olina is looking for an Assistant Director of Food & Beverage who forms part of the Food & Beverage Division leadership team, collectively making key strategic and operational decisions for the Food & Beverage outlets while leading with a passion for excellence and the spirit of aloha.

The Assistant Director of Food & Beverage provides leadership and management support to the Director of Food & Beverage and assists in all existing and upcoming concepts, ensuring thorough people development together with long-term growth and profitability of the department, division and Hotel. The primary responsibilities for this position are to ensure our guests receive the highest level of Food & Beverage quality and service, manage and develop a team, and assist with the annual budget, help to manage labor control and operating expenses and develop relationships with our third-party restaurant (Mina's Fish House).

About Four Seasons Resort O'ahu at Ko Olina

On Oahu's sunny western coast - wild, rugged and conveniently close to Honolulu and Waikiki Beach- Four Seasons Resort O'ahu at Ko Olina offers a unique Modern Hawaiian vibe. Chic and light-filled with vast ocean views, our accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort's own beach. They are also able to play pickleball, tennis, and golf, then relax in the Spa - wrapped in the effortless elegance of Four Seasons.

Working at Four Seasons

Four Seasons can offer what many hospitality professionals dream of - an opportunity to build a life-long career with global potential and a real sense of pride in work well done. In line with our plans for future growth, we are committed to staff levels that are in keeping with our extraordinary staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways.

What you will do

• Oversee the daily operations of all Restaurants & Bars including our Pool & Beach operation, ensuring exceptional guest experiences across all service areas.

• Collaborate with the Executive Chef and other department heads to ensure consistent and efficient delivery of food and beverage services.

• Maintain and enforce high standards of cleanliness, service, presentation, and safety in all areas.

Team Leadership & Staff Management:

• Assist in recruiting, training, and developing a high-performing food and beverage team.

• Provide leadership and guidance to supervisors, managers, and staff, fostering a positive and productive work environment.

• Monitor staff performance and implement necessary action plans to improve productivity and morale.

• Promote teamwork, collaboration, and communication among all team members.

Financial Management:

• Assist in developing and managing the department's budget, ensuring cost control, and maximizing revenue opportunities.

• Strong involvement in forecasting

• Conduct regular inventory checks and control ordering processes to maintain stock levels without excess waste.

• Prepare and analyze financial reports, including food and beverage sales, labor costs, and other key performance indicators (KPIs)

• Strong system knowledge for Micros/EMC, Open Table, Qualtrics

Guest Experience & Product

• Ensure the highest levels of guest satisfaction by consistently exceeding expectations with personalized service and exceptional food and beverage quality.

• Address guest complaints or concerns promptly and professionally, ensuring all issues are resolved in a timely manner.

• Implement guest feedback systems to improve services and offerings continuously.

• Lead, curate, develop and implement new and exciting beverage programs throughout the resort

• Implement and maintain a "perfect outlet" program to ensure top quality environment with a sense of luxury

Marketing & Promotion:

• Work closely with the Marketing and Events teams to create and promote food and beverage programs, special events, and seasonal offerings.

• Contribute to the development of promotional materials and strategies to increase guest engagement and boost revenue.

Quality Control & Compliance:

• Ensure compliance with all health, safety, and sanitation regulations, as well as hotel policies and procedures.

• Perform regular inspections of food and beverage outlets to maintain quality standards and operational excellence.

• Stay updated on industry trends, emerging technologies, and competitor offerings to remain competitive in the luxury hospitality sector.

What you bring

• Bachelor's Degree, Food & Beverage Management or related field.

• 5-7 years in Food & Beverage Management required, in a luxury resort/hotel setting preferred.

• Previous Experience in an Assistant Department Head or Department Head level role.

• Strong financial acumen, with the ability to analyze budgets, control costs, and maximize profitability.

• Exceptional leadership, communication, and interpersonal skills.

• Comprehensive understanding of food and beverage trends, quality control, and guest service excellence.

• Ability to work under pressure, manage multiple tasks, and meet deadlines.

• Strong organizational skills and attention to detail.

• Strong leadership, communication, and organizational skills.

What we offer:

• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Compensation: $120,000 -$140,000 per year.

We look forward to your application- Mahalo!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf