Facilities Maintenance Account Director

Join the Keystone Community
We are changing the world, one world at a time, by providing various asset management and operations-oriented technical services such as building maintenance, preventive maintenance, project management, construction management, energy management, repairs, and troubleshooting of facility assets.

Facilities Maintenance Account Director

JOB SUMMARY

The purpose of the Facilities Maintenance Accounts Director position is to lead a team of Accounts Managers. The Accounts Director oversees multiple managers and client accounts across the United States. The Accounts Director also serves as the liaison between clients and Keystone Management, ensuring that projects meet client expectations and are delivered on time and within budget, while driving client satisfaction, revenue growth, and operational efficiency.  

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Team Leadership and Management

•  Lead, mentor, and motivate a team of account managers.
• Foster a culture of collaboration, accountability, and excellence by providing guidance and support to team members.
• Set clear performance goals and objectives in line with overall company goals for the team and individual managers.
• Visit work sites at least quarterly to meet with leadership and team.
• Conduct performance reviews based upon preset goals and objectives.
• Provide constructive feedback to facilitate professional growth and development.

Client Relationship Management

• Serve as primary point of contact for key client accounts.
• Build and maintain strong relationships by understanding client business needs, goals, and challenges.
• Develop tailored solutions and strategies.
• Solicit clients feedback on services; troubleshoot identified and potential problems and concerns.
• Participate in client meetings to report on assignment and project updates.
• Visit accounts, in person, at least Quarterly, to meet with clients.
• Work in partnership with 3rd party suppliers and service providers to ensure client expectations are met. 
• Proactively identify opportunities to exceed the client’s expectations.

Account Planning and Strategy

• Develop and implement strategic account plans to drive growth, retention and profitability.
• Conduct regular account reviews and visits to assess performance, identify areas for improvement, and address any issues or concerns. 
• Work closely with cross-functional teams, including human resources, recruiting, and accounts support to align strategies and initiatives with client objectives.
• Stay abreast of industry trends, market developments, and competitive landscape to inform account strategies and initiatives.
• Fill in when there are gaps in leadership on accounts to ensure the operations continue to run smoothly.

Financial Management

• Monitor account budgets, forecasts, and expenditures to optimize resource allocation.
• Identify opportunities for cost savings, efficiency improvements, and revenue enhancement within client accounts.
• Collaborate with finance and accounting teams to ensure accurate billing, invoicing, and financial reporting.

Risk Management and Compliance

• Ensure compliance with company policies, procedures, and industry regulations.
• Identify and mitigate risks associated with client accounts, such as contract disputes, or financial discrepancies.
• Address any compliance or regulatory issues in a timely and effective manner.
• Ensure operational compliance with all appropriate laws and policies (including OSHA safety practices and procedures.)

KNOWLEDGE, SKILLS AND EDUCATION

• Bachelor’s degree in business administration, Communications and Public Relations
• Preferred – master’s degree and proven client relations success 
• 7 to 10 years of Facilities Management experience   
• High Proficiency in MS Programs (Outlook, Excel, PowerPoint and Word)
• Strong understanding of facility management standards, business operations and regulatory requirements
• Strategic thinker with the ability to develop and execute account plans and initiatives

SUPERVISORY RESPONSIBILITIES/LEVEL OF SUPERVISION

• This position has supervisory responsibility exempt level employees.
• This position will contribute to employee life-cycle decisions.
• This position will focus on Account Manager successful performance and growth.
• Evaluation based on the successful performance of essential job duties and responsibilities and achievement of goals.

 ATTRIBUTES FOR SUCCESS

• Work collaboratively with others, share information, communicate clearly and professionally with leadership, team members and vendors
• Client driven
• Relationship and network builder
• Adept at conflict management
• Problem solver
• Flexible and reliable
• Patience
• Positivity
• Innovative
• Prepared and calm under pressure

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

This is a full-time position.  Out of State travel 25 – 30%. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions/requirements of the job.  Additional requirements are as follows:

• Ability to stand for long periods
• Ability to walk long distances
• Ability to walk on levels, uneven and slippery surfaces
• Ability to operate office equipment, computer and tools
• Correctable vision and hearing
• Ability to periodically lift, drag, carry and push equipment, tools and supplies up to 50 pounds
• Ability to drive a vehicle

• Pass a Keystone Management background check
• Pass a Federal Aviation Administration background check
• Pass a driving history check
• Possess a current driving license