Customer Service Representative

Description

SUPPORTING OUR CUSTOMERS, MILE AFTER MILE

At Hill Bros. Logistics, Inc ., our purpose is Building Relationships, mile after mile - and it starts with the service we provide every day. As a Customer Service Representative, you'll be a key member of our logistics team, ensuring our customers receive timely and accurate updates on their freight.

We are proud of our tradition of excellence in transportation, but we also know that success demands adaptability, a forward-thinking approach, and a relentless commitment to customer satisfaction.

If you're detail-oriented, organized, and customer-focused, and if you share our passion in quality, we invite you to join a team that's moving forward together.

WHAT YOU'LL DO

• Set and reschedule pick-up and delivery appointments
• Enter, update, and maintain critical load and customer information in real-time
• Maintain up-to-date facility directions for driver teams
• Research and remove duplicate customer entries for clean, accurate data
• Audit EDI transactions for consistency and quality
• Assist with website updates and load closeouts
• Communicate quickly and clearly with drivers, customers, and internal teams
• Uphold company policies and deliver exceptional service every step of the way

Requirements

WHO YOU ARE:

• Detail-Oriented: You notice the small things that others miss
• Customer-Focused: You put service first, every time
• A Great Communicator: You are able to communicate clearly and professionally with team members, drivers, and customers
• Organized: You love keeping everything in its right place
• Adaptable: You handle shifting priorities like a pro
• Reliable: You do what you say you'll do - and more
• Forward-Thinking: You find better ways to get the job done and drive forward progress
• Relentless: You're determined to see things through with excellence

WHAT YOU BRING

• Education: High School Diploma or GED required.
• Experience: No prior logistics or transportation experience required - we will train the right candidate!
• Computer Skills:
• Proficiency with Microsoft Excel, Word, and Outlook required.
• Experience with TMW, DAT, and Power BI is a plus but not required.

At HBL, we combine the strength of our tradition with the power of innovation. We're a team of relentless problem-solvers who believe in being adaptable, forward-thinking, and committed to doing things the right way.

Ready to build lasting relationships and grow your career with a company fueled by a Will to Win? Apply today!