Escrow Specialist I

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers - they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for an Escrow Specialist I to join our team!

Reporting to the AVP, Escrow, this position is responsible for the day-to-day management and maintenance of escrow accounts. This role assists in the analysis of financial data for escrow accounts and facilitates the disbursement of funds for property taxes, insurance, and other relevant obligations.

Additionally, the Escrow Specialist I assists with hazard insurance, flood insurance, MIP/ PMI, and Tax payments, along with Escrow Analysis ensuring compliance with regulatory requirements. This position collaborates closely with other departments to ensure effective resolution of escrow accounts, while maintaining compliance with regulatory requirements and company policies.

Qualifications Include:

• High school diploma or GED Required; Associate's or Bachelor's degree preferred
• 1+ years' experience in the mortgage servicing industry
• 1+ years' experience in Escrow preferred
• 1+ years' experience working in a fast-paced work environment preferred
• Strong knowledge of Microsoft Office products (Excel, Word, and PowerPoint)
• MSP experience preferred
• Strong verbal and written communication skills
• Strong interpersonal skills
• Demonstrated analytical skills and problem-solving abilities
• Good judgment with the ability to evaluate and make decisions
• Strong time management skills
• Ability to work effectively in a fast-paced, dynamic environment
• Customer service/ client orientation with strong execution skills and results orientation
• Ability to prioritize numerous tasks and manage shifting priorities
• High level of attention to detail and consistency
• Flexible, open to change, and able to learn new things quickly
• Collaborative; ability to work effectively with others

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Featured Benefits

• Medical, Dental, and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hiring range for this position is between $37,440.00-$44,345.60 annually
• This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to www.dhs.gov/E-Verify.