Dispatcher/Office Assistant

Precision Door ServiceMenomonee Falls, Wisconsin

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Job Description

GENERAL PURPOSE:

Supports the Office Manage and Door Team manager by performing routine clerical functions, answering phone calls from customers, call center representatives and leadership, dispatching tickets to infield technicians and help managing the operational daily schedule, filing documents as needed, entering data, and other general office functions as needed.

EXAMPLES OF ESSENTIAL FUNCTIONS:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the classification. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Answers phone with a professional tone and attitude for various sources
Updates customer notes within the system
Dispatches jobs from the system to infield technicians
Provides information by answering questions and requests
Upload and enter data to the system to support staff
Other duties as assigned that support overall goals of the organization
Welcomes/receives visitors to the office
Contributes to team effort by accomplishing related results as needed

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of administrative procedures and systems such as word processing and managing files and records
Skill in using Microsoft Office products (Word, Excel, and Outlook)
Skill in providing excellent customer service
Skill in filing and recordkeeping
Ability to provide excellent customer service by assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction
Ability to give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times
Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers.

We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.

We ranked #13 in the top 20 new franchises by Entrepreneur® magazine.

We also ranked #227 in Entrepreneur® magazine's Franchise 500.

We received the "Spirit of Success" award from Southwestern Bell.

Multiple franchises with the Angie's List Super Service Award.

Our Mission:

To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians and staff.

Our Vision:

To establish Precision Door Service as the public standard and national household name in garage door repair service.

This franchise is independently owned and operated. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchise location should be made directly to the franchisee.

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