Support Specialist - Entry Level

Support Specialist

Genesis of Ridgefield | Norwalk, CT

An entry-level elite support role designed for future leaders.

Genesis of Ridgefield is not a traditional dealership. We are a high-performance, growth-focused operation backed by Keeler Automotive Holdings, a family-run organization with over five decades of excellence and expansion. Our mission is to build a culture defined by operational discipline, customer-first execution, and internal leadership development.

We are hiring a full-time Support Specialist—a highly capable, adaptable professional responsible for supporting every facet of dealership operations. This role is designed for individuals who are ready to take ownership, learn across departments, and grow into leadership. You won’t be siloed. You’ll be everywhere—and that’s the point.

What You’ll Do

As a Support Specialist, you are the connective tissue of the dealership, ensuring that people, vehicles, and processes move in sync across departments. You will work directly with senior management, sales, service, and marketing to execute frontline tasks and behind-the-scenes responsibilities with precision, urgency, and professionalism.

This role requires high attention to detail, strong time management, and the ability to maintain standards in a fast-paced, customer-facing environment.

Key Responsibilities:

Vehicle & Lot Operations

• Manage vehicle flow across the dealership, including delivery prep, staging, and inventory movement.

• Maintain showroom and lot presentation to brand standards

• Conduct quality checks and final visual inspections prior to customer handoff

• Coordinate vehicle transport to vendors, other stores, and customer locations when needed

Customer Support & Delivery Execution

• Assist in the setup and execution of vehicle deliveries, including paperwork coordination, accessory installation, vehicle charging/prep, and concierge-level handoffs.

• Provide on-site valet and shuttle support for clients as needed

• Deliver high-touch service and maintain a professional presence in all customer interactions

Internal Support & Administrative Execution

• Support internal teams (sales, service, finance) with logistical and operational needs, including supply runs, registration drop-offs, and vendor pickups.

• Coordinate with accounting and inventory managers to maintain accurate vehicle status and support write-down and demo tracking.

• Assist with vendor scheduling and internal appointment prep

• Participate in store opening/closing responsibilities, maintaining cleanliness, readiness, and compliance

Event & Brand Execution

• Support the dealership during on-site events, off-site activations, and community initiatives.

• Assist with event setup, logistics, vehicle staging, and breakdown

• Serve as an ambassador of the Genesis brand—representing the company with professionalism and pride in all external settings

Who Thrives in This Role

We are looking for someone who sees this position as an entry-level pathway, not a placeholder. The ideal candidate is:

• Highly accountable, organized, and dependable under pressure

• Comfortable navigating changing priorities and juggling responsibilities across teams

• Personable and polished, with strong communication skills and a professional demeanor

• Interested in growing within the automotive industry, dealership operations, or leadership roles

• A proactive problem-solver who anticipates needs, not just reacts to them

• Capable of working independently, managing time effectively, and representing the dealership with pride

Qualifications

• Valid driver’s license and clean driving record

• Strong time management and organizational skills

• Ability to lift up to 50 pounds and be on your feet throughout the day

• Prior experience in dealership operations, hospitality, logistics, or customer service is a plus

• Must be willing to work full-time, including some Saturdays and event days as needed

What We Offer

• A startup dealership environment with real-time access to leadership, cross-department learning, and visibility

• Opportunities for advancement into roles in operations, inventory management, marketing, or fixed ops leadership

• Full-time benefits package including health insurance, paid time off, and employee discounts

• Competitive compensation based on experience and performance

Location:

Genesis of Ridgefield

10 Tindall Avenue, Norwalk, CT 06851

Submit your resume and a short message about why you’re a strong fit. We’re looking for candidates who are ready to grow, contribute, and lead from the ground up.