Marketing Services Coordinator

The Marketing Services Coordinator performs daily tasks for the Marketing Services and Communications Departments. Some of these duties would include the Special Events response report; off property Reservation coordination; setting up convention and Tour groups in LMS; Assisting with room block management; reviewing reservations including iHotelier and internet reservations for accuracy; processing Player development, Executive and Board reservations; and preparing and execution of Entertainment Will Call. Assist Communications and Marketing Services Reps as needed in answering and processing calls efficiently and professionally. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:

1. Must be of 18 years of age or older upon employment.

2. High School Diploma or equivalent required.

3. Minimum of six (6) months experience as a Marketing Services Representative and/or experience with ACSC, LMS, Q-Master phone system.

4. Scheduling flexibility and dependability required.

5. Excellent quantifiable customer service skills and dependability required.

6. Ability to operate a personal computer. Must have proficient computer skills including Microsoft Word, PowerPoint, and Excel.

7. Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform the required job duties.

8. Must present a professional appearance and demeanor in dealing with the general public.

Language Skills and Reasoning Ability:

1. Must possess excellent communicate skills.

2. Ability to write and to speak routine correspondence. Excellent knowledge of the English grammar, punctuation and spelling.

3. Must have the ability to deal effectively and interact well with the customers and employees.

4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

1. Must be able to stand, walk, and move through all areas of the casino.

2. Must have excellent aural abilities.

3. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Other:

1. Must be able to be approved for and maintain a valid Gaming license.

2. Must be able to read, write speak, and understand English. Must be able to respond to visual and aural cues.

3. Work nights, weekends and holidays as required.

4. Employment is contingent upon a favorable outcome of a background investigation and drug screening.

5. Preference in filling vacancies is given to qualified members of Seneca Nation of Indians or qualified Native American candidates in accordance with the Indian Preference Act (25 USC 472). The Seneca Nation of Indians and the Seneca Gaming Corporation are also committed to achieving full equal opportunity without discrimination based on race, religion, color, gender, national origin, politics, marital status, physical disability, age or sexual orientation.

Salary Starting Rate:

$15.61

Compensation is negotiable based on experience and education.

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.