Manufacturing Office Assistant

Company Overview 

Meridian Adhesives Group is a rapidly growing, full service global adhesive solutions provider, specializing in adhesive technologies used in electronics, industrial, and infrastructure applications. Fueled by a series of strategic acquisitions since its formation in 2018, Meridian has established itself as an adhesive technology leader for a broad, global, blue-chip customer base comprised of OEMs, distributors, and industrial clients with an expanding global footprint.

Job Summary

The Manufacturing Office Assistant role is a critical team player supporting the commercial team, operations team, and external customers. The position is extremely important as the 1st impression of the company and energy of the office. This is a cross-functional role requiring collaboration with various departments throughout the organization.

 Duties & Responsibilities

• Greeting and helping with walk-in customers and vendors.
• Answer and process incoming phone calls in a professional, friendly and timely manner.
• Answer emails including general questions, customer needs, shipping arrangements, and shipment tracking.
• Receive and process incoming orders.
• Entering/modifying sales orders as needed.

• Gather all information needed to process orders, i.e. purchase order, product, quantity, pricing, shipping information, quote number, required timing, receiving contact, etc.

• Follow up to request or clarify information needed to process the order so that each order is ready for shipment in the timeframe needed.

• Print order and picking tickets to production warehouse for fulfillment.
• Print GHS compliant finished goods labels for DOT compliant shipping of hazardous and non-hazardous chemicals.
• Pull inventory (accessories) and package it to be sent out by UPS or Fedex if the order requires small package shipping.
• Coordinate with freight broker to make sure shipments are sent out on time.
• Continually track shipments through the time of delivery.
• Communicate shipment confirmations to customers.

• Communicate with customers to resolve issues or concerns in a professional, courteous and timely manner – proactively address lead times, delays, or issues with fulfillment/shipping schedules.

• Communicate with management regarding material availability and lead times needed for setting proper expectations with customers.
• Enter orders on shipping calendar and update on a regular basis to reflect recent changes.

• Ensure accuracy of paperwork before order is sent to accounting for invoicing.
• Includes walking between office/warehouse/shipping areas.
• Assist with sales order tracking spreadsheet for weekly sales update meetings.
• Lead weekly sales update meetings.
• Assist with generating shipping paperwork.
• Includes printing and making copies of orders, data sheets, packing slips, BOLs, SDS, etc.
• Perform various additional administrative functions as needed or assigned, including correspondence and filing.
• Organize office paperwork to make sure all orders are accurately planned out and all changes in priority are clearly accounted for.
• Assist with office cleanliness and organization.
• Complete required safety/miscellaneous trainings.
• Other activities as needed.

Skills & Abilities

• Warm personality with a proven ability to get along with a variety of personalities.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet tight deadlines.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced work environment and remain calm in stressful situations.
• Must be proficient in Microsoft Word, Excel, Outlook, Teams, and low-level IT.
• (Preferred) HAZCOM training to understand DOT shipping regulations and the associated requirements for shipping hazardous and non-hazardous chemical products by ground transport.
• (Preferred) Experience with Enterprise Resource Planning (ERP) systems such as ProcessPro, SAP, or Oracle.

 Education & Experience

• High school diploma or GED
• 2-5 years of equivalent

 Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 30 pounds at times.
• Must be willing to stand for prolonged periods of time, including frequent needs to walk between office, production floor, and outdoor areas.
• Ability to wear required PPE when in production environments (safety shoes, safety glasses, etc.)

Information & Compensation & Benefits

Schedule: 1^st Shift 6:00am - 3:00pm M-F or 7:00am - 4:00pm M-F

Pay: This position has a salary range of $19.00 - $24.37 per hour. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location

Bonus Pay: Meridian is actively participating in a productivity incentive plan for 2025. Eligible employees have the opportunity to earn up to $1,520 a year, with payments distributed quarterly throughout the year.

Benefits: 

• Competitive Compensation Packages
• Medical, Dental, and Vision Benefits
• Health Savings Account & Flexible Spending Account Plans
• Retirement Plan with company contributions
• Generous Paid Time Off plan increasing based on seniority
• 11 Company Paid Holidays
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term Disability
• Generous Employee Referral Bonus Program
• Annual Paid Volunteer Day
• Employee Assistance Program

Why Join US 

Meridian is a leading name in the adhesives industry, renowned for delivering innovative solutions and exceptional service to clients worldwide. Guided by our core values - Safety & Sustainability, Respect, Integrity, Accountability, and Teamwork - we are driven to make a meaningful impact in everything we do. When you join Meridian, you become part of a dynamic team that values diverse perspectives, fosters professional growth, and encourages bold ideas. We’re committed to creating a supportive environment where you can thrive, grow, contribute to groundbreaking projects, and help shape the future of our industry.

Check out our website:  https://meridianadhesives.com/careers/

Meridian Adhesives Group is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. We maintain a drug-free workplace and comply with the Americans with Disabilities Act (ADA) by providing reasonable accommodations to qualified individuals with disabilities.