Customer Service Supervisor

Have you ever thought about being part of a company that reimagines chemistry every day to build a better world?

That’s the purpose of Indorama Ventures, and we want you with us on this journey!

We are looking for innovative, collaborative professionals who are ready to embrace the challenge of working in a company that is constantly expanding internationally.

We value flexibility, partnership, and believe that the impact of our actions goes far beyond the chemical industry.

Here, diversity matters.
Our work environment is inclusive, diverse, and guided by respect, ethics, and equal opportunities for all.

What we’re looking for:

Responsibilities

• Lead, motivate, and develop a high-performing customer service team.
• Establish an integrated Customer Service team with a “Customer First Mindset” to deliver world-class experiences.
• Standardize and streamline process documentation for training and onboarding purposes.
• Manage daily operations, resolve escalated customer inquiries, and oversee month-end close activities.
• Promote open communication and a positive work environment conducive to learning.
• Conduct performance reviews and provide real-time coaching to team members.
• Track and measure individual and team productivity while monitoring service levels.
• Collaborate with Sales, Operations, Planning, and Logistics for improved customer experience.
• Interface with BPO team as a SAP Subject Matter Expert (SME).

Qualifications

• Bachelor’s degree in business administration or a related field preferred.
• 5+ years of customer service experience, including 2+ years in a supervisory role.
• Strong problem-solving skills and a commitment to continuous improvement.
• Experience in stakeholder management and leading change across a diverse workforce.
• Exceptional written and verbal communication skills.
• SAP experience is strongly preferred; chemical industry background is a plus.

Skills & Competencies

• Ability to manage functionally integrated processes and align them with strategic objectives.
• Strong problem-solving, organization, and time management skills.
• Effective communication, both written and verbal.
• Ability to work in a fast-paced environment and adapt to constant changes.

What do we offer?

A competitive compensation package, including:
• Health insurance
• WellHub / TotalPass
• Life insurance
• And other exclusive benefits

The division you’ll be joining is a global leader in the chemical industry. We offer a broad portfolio of solutions and high delivery standards to markets such as Crop Solutions, Home and Personal Care, Coatings, Energy & Resources, and Performance Products.

Here, you can make a difference. Join us!