Director of Restaurant Technology

Firebirds Wood Fired Grill BrandCharlotte, North Carolina

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Job Description

Key Responsibilities:

Operations Management: Oversee, manage, and prioritize project and operational activities.
System Management: Oversee the deployment, maintenance, and optimization of NCR Aloha POS, Hot Schedules, Opentable, and Olo systems.
Team Leadership: Lead and mentor a team of IT professionals, ensuring continuous development and high performance.
Vendor Management: Manage relationships with technology vendors and service providers to ensure optimal performance and support.
Project Management: Lead technology projects from conception through implementation, ensuring timely delivery and within budget.
Data Security: Ensure all systems are secure and compliant with industry standards and regulations.
Troubleshooting: Provide high-level support for complex technical issues, ensuring minimal disruption to restaurant operations.
Training: Develop and deliver training programs for staff to maximize the use of technology systems.
Innovation: Stay abreast of industry trends and emerging technologies to keep the company at the forefront of restaurant technology.

Qualifications:

Education: Bachelor’s degree in Information Technology, Computer Science, equivalent experience.
Experience: Minimum of 7-10 years in a technology leadership role within the restaurant industry.
Technical Skills: Extensive experience with NCR Aloha POS, Hot Schedules, OpenTable, and Olo.
Additional Experience: Experience with Elo, FreedomPay, Paytronix, Data Central, ServiceNow and RingCentral is a plus.
Leadership Skills: Proven ability to lead and develop high-performing teams.
Project Management: Strong project management skills with a track record of successful technology implementations and service desk management.
Communication: Excellent verbal and written communication skills.
Problem-Solving: Strong analytical and problem-solving abilities.

Benefits: