Customer Service Associate

About Bad Dragon

Bad Dragon is a modern production, design, and fulfillment facility in Phoenix, AZ, specializing in adult product manufacturing and retail sales. We strive to foster a fun, unique, and creative work environment and pride ourselves on the supportive atmosphere we have worked hard to promote.

Job Brief

We seek an experienced full-time customer service representative who will be responsible for providing exceptional service and online support to our customers, all while building a long-term, professional, and courteous rapport with them. This is a full-time, on-site position in Phoenix, AZ, with an expected hourly workload of 40 hours per week. The shift will be Monday through Friday from 7:00 am to 3:30 pm. The company's needs will determine shifts.

Job Duties

• Prepares for customer inquiries by studying products, services, and Customer Service processes and policies.
• Answers customer emails and text-based web chats with possible phone support in the near future.
• Responds to customer inquiries within expected timeframes.
• Answers inquiries thoroughly and with significant (or precise) attention to detail.
• Provide courteous, friendly, and professional answers to customer inquiries.
• Resolves product/service problems by clarifying the customer's complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution.
• Processes order changes, additional payments, refunds, and any other relevant minor bookkeeping tasks that may be required.
• Networks with members of other departments to assist in achieving an appropriate solution for our customers.
• Assists with damaged products or warranty claims.
• Assists with returned packages and abandoned packages.
• Provides basic technical support for the Bad Dragon website.

Requirements

• High School Diploma or Equivalent.
• Intermediate computer skills (Microsoft Office and Google Suite).
• High level of verbal and written communication skills.
• Accurate, high-speed typography skills, 40+ words per minute.
• Strong organization and time management.
• Previous sales, retail, call center, or public service experience is preferred.

Benefits

We offer competitive salaries and excellent benefits for candidates who qualify. We offer company-provided health, vision, and dental insurance coverage to associates and their dependents. Relocation assistance for out-of-state candidates (we are based in Phoenix, AZ). Fixed schedules with generous company holidays, a break room pantry with drinks and food, an employee discount of 30% off retail prices, quarterly store credit, and potential bonuses.

Compensation

The starting pay is $18 an hour, but it is negotiable based on experience and level of education, and is competitive for the greater Phoenix area.

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We are firmly committed to providing equal employment opportunities for all employees and all applicants. For us, this is the only acceptable way to do business.