Manager, Credit Card Portfolio (Manager, Product Development)

We're always looking for diverse, talented, service-oriented people to join our exceptional team.

Manager, Credit Card Portfolio (Manager, Product Development)

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$127,961.00 - $211,136.00

Scheduled Weekly Hours:

40

What You'll Be Doing

Oversee the entire credit card portfolio lifecycle, including strategic planning, market research, understanding Member needs, introducing and improving products and experiences, and optimizing usage, all focusing on delivering Member value and market competitiveness. Manage P&L for the credit card portfolio, ensuring growth and efficiency.

• Drive Growth: Grow the credit card portfolio by optimizing usage, increasing adoption, and implementing strategic enhancements.
• Strategic Leadership: Define and execute a comprehensive credit card program vision and strategy that meet evolving Member needs and differentiates SchoolsFirst FCU in the marketplace.
• Member Journey Ownership: Lead the end-to-end Member experience across the credit card lifecycle, including acquisition, onboarding, engagement, and servicing.
• Financial Oversight: Monitor key financial metrics-such as revenue, expenses, and net interest margin-and make data-informed decisions to achieve business targets.
• Segmented Value Proposition: Tailor credit card features and benefits to align with specific Member segments and behaviors, driving increased adoption and usage.
• Experience Design: Deliver seamless, engaging Member experiences by collaborating with digital teams to optimize online and mobile credit card journeys.
• Market Differentiation: Navigate a competitive market landscape to ensure the credit card program is both Member-centric and strategically positioned.
• Stakeholder Communication: Clearly articulate the credit card program's value proposition to internal teams, leadership, and external stakeholders.
• Marketing Collaboration: Partner with the marketing team to design, launch, and measure targeted campaigns focused on acquisition, activation, usage, and retention.
• Performance Management: Establish and track key performance indicators (KPIs) to measure credit card program success and guide decision-making.
• Vendor Management: Oversee relationships with strategic partners, including network brands, processors, and loyalty providers, to maximize value and alignment.
• Pricing Strategy: Work with finance to champion competitive, profitable pricing strategies that support portfolio growth.
• Market Intelligence: Lead ongoing market research and competitive analysis to anticipate industry trends and align products with Member needs.
• Innovation Leadership: Identify and integrate emerging payment technologies into the credit card strategy and product roadmap.
• Data-Driven Insights: Analyze Member behavior, market trends, and portfolio performance to uncover insights, address pain points, and identify growth opportunities.
• Risk Management: Collaborate with risk and fraud teams to identify, monitor, and mitigate portfolio risks through proactive strategies.
• Regulatory Compliance: Ensure full compliance with all applicable credit card program regulations.

Additional Job Functions

• Provides daily support to staff, including answering questions and problem resolution, communicating job expectations; planning, monitoring, and appraising job results; training, coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures and analyzing variances.
• Contributes to organizational goals and priorities as a member of Management team. Establishes and implements plans that have short-term (1-2 year) impact on business results in alignment with organization objectives.
• Evaluates operating procedures and policies, ensuring the highest levels of Member service, productivity and internal control.
• Initiates, researches, coordinates and implements department or division projects intended to benefit Members, internal teammembers or department operations.
• Ensures compliance with state and federal laws as well as any other applicable regulations.
• Understands the credit union organizational goals and key performance indicators and takes the necessary actions to achieve desired results.
• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications

• Bachelor's Degree or equivalent years of experience required
• Master's Degree preferred
• 7-10 years of previous related experience required
• 3-5 years of previous management experience preferred

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.