Office Manager

OOCORP OneOncologyLos Angeles, California

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Job Description

The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors. We offer individualized treatment using the most recent and relevant proven advances in cancer care, curated with deliberation and compassion. LACN is committed to educating and supporting our patients and their families through every step of the way. We deliver a unique approach for every patient to ensure they receive treatment best suited to their condition, age, and other important factors. We do this by participating in important clinical research, encouraging screenings for early detection, and providing innovative treatment. We are proud to be at the forefront of cancer research through our partnership with OneOncology.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The Office Manager is responsible for overseeing the medical front office area for Los Angeles Cancer Network (OneOncology affiliated medical practice). This role manages and coordinates the operations and activities of the front desk area and staff to achieve customer satisfaction, quality service, and compliance with established procedures/policies.

Responsibilities

The Office Manager will have a number of critical responsibilities including directing, supervising and coordinating the overall front office operation across multiple clinic locations.

Monitors daily activities of all front office staffing including patient data intake, systems, records and documents.
Oversee the training for all staff for all front office related tasks.
Monitoring telephone operators, ensuring timely and accurate processing all calls, screening and directing to the appropriate department or person.
Manage office staff through regular staff meetings and assist staff in seeking training opportunities.
Coaches staff in group or individual meetings to provide consistent adherent to policies and procedures.
Ensures all legal standards for medical records are met. This includes that all information sent out meets the legal standards for release of protected health information.
Communicates with patients who have complaints about services.
Develops productivity and performance metrics and monitors those metrics to ensure front desk operations meet standards. Initiates process improvement initiatives as needed.
Develops and implements best practices processes and procedures that enhance efficiency and effectiveness.
Ensures all Front Office policies and procedures are followed.
Manage staff schedules, approve staff hours for payroll.
Ensure appropriate staffing and responsible for hiring as needed.
Conducts performance reviews of front office employees.
Collaborates with other departments as necessary to contribute to efficient workflow.

Key Competencies

Excellent verbal and written communication skills.
Strong organizations skills and attention to detail.
Ability to effectively collaborate, works with a sense of urgency, and prioritizes tasks.
Ability to effectively manage a remote staff.
Ability to lead and adapt to change in a face-paced environment.
Strong customer service orientation.
Ability to manage confidential information.

Qualifications

Bachelor’s degree or equivalent preferred
A minimum of 3 years in an Oncology practice preferred
Minimum of 3 years management experience leading a large team
Knowledgeable in medical terminology and medical records

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 40 pounds at times.
Must be able to access and navigate each department at the organization’s facilities.
Ability to travel to each location to supervise staff as needed.

Salary Transparency:

Exact compensation may vary based on skills, education, certifications, experience, and location. Salary Range - $70,000 to $80,000 annually.

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

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Office Manager

Automate your job search with Sonara.

Responsibilities

The Office Manager will have a number of critical responsibilities including directing, supervising and coordinating the overall front office operation across multiple clinic locations.

Monitors daily activities of all front office staffing including patient data intake, systems, records and documents.

Oversee the training for all staff for all front office related tasks.

Monitoring telephone operators, ensuring timely and accurate processing all calls, screening and directing to the appropriate department or person.

Manage office staff through regular staff meetings and assist staff in seeking training opportunities.

Coaches staff in group or individual meetings to provide consistent adherent to policies and procedures.

Ensures all legal standards for medical records are met. This includes that all information sent out meets the legal standards for release of protected health information.

Communicates with patients who have complaints about services.

Develops productivity and performance metrics and monitors those metrics to ensure front desk operations meet standards. Initiates process improvement initiatives as needed.

Develops and implements best practices processes and procedures that enhance efficiency and effectiveness.

Ensures all Front Office policies and procedures are followed.

Manage staff schedules, approve staff hours for payroll.

Ensure appropriate staffing and responsible for hiring as needed.

Conducts performance reviews of front office employees.

Collaborates with other departments as necessary to contribute to efficient workflow.

Key Competencies

Excellent verbal and written communication skills.

Strong organizations skills and attention to detail.

Ability to effectively collaborate, works with a sense of urgency, and prioritizes tasks.

Ability to effectively manage a remote staff.

Ability to lead and adapt to change in a face-paced environment.

Strong customer service orientation.

Ability to manage confidential information.

Qualifications

Bachelor’s degree or equivalent preferred

A minimum of 3 years in an Oncology practice preferred

Minimum of 3 years management experience leading a large team

Knowledgeable in medical terminology and medical records

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift 40 pounds at times.

Must be able to access and navigate each department at the organization’s facilities.

Ability to travel to each location to supervise staff as needed.

Salary Transparency:

Exact compensation may vary based on skills, education, certifications, experience, and location. Salary Range - $70,000 to $80,000 annually.

Automate your job search with Sonara.