Assistant Store Manager

Location: Stuart, Florida

The Assistant Store Manager partners with the Store Manager to coach the store team to provide care and expertise and create memorable moments for every Devoted Pet Lover. The position shares the responsibility for ensuring consistently great execution to allow us to invest in meaningful time with our customers and provide the best products and services that create the healthiest, most playful life for their pets. They take actions to drive profit that fuels our growth and future success as the best choice for people who are devoted to their pets.  They look for moments of fun in every day and celebrate them and they live by and coach to our Core Beliefs

Essential Details and Responsibilities:

• Support the execution of sales, service, and customer experience initiatives in store.
• Assist in driving results to achieve Sales, KPIs and Store Performance goals.
• Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.
• Partner with the Store Manager to coordinate the recruitment and hiring of Animal Care Experts (ACEs).
• Support the day-to-day assignment of tasks while training and developing ACEs for future success within Pet Retail Brands.
• Assist the Store Manager with order placements, maintaining appropriate inventory, floor moves, merchandising, display maintenance, housekeeping and miscellaneous paperwork.
• Support the completion of the store’s Health & Safety audits.
• Protect employees and customers by maintaining a safe and clean store environment.
• May be required to maintain cleanliness and well-being of all livestock including animal care and feeding.

Experience, Education, Certifications:

• At least 3+ years in retail environment
• Working knowledge of POS system
• Demonstrated interpersonal & sales skills

Competencies:

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Motivating Others: Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person’s hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results
• Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
• Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.

.Pet Supermarket is an equal opportunity employer.