Kia Service Manager
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Job Description
The Krause Auto Group has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (Kia, BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 4 states (Georgia, South Carolina, North Carolina, and Florida)
What we offer:
- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations, Holiday Pay, PTO pay
- Family owned and operated
- Long term job security
Position Summary
The Kia Service Manager oversees all operations within the service department, ensuring high levels of customer satisfaction, employee engagement, and operational efficiency. This individual is responsible for Safety of Customers and Employees, Appointment planning, Customer Satisfaction, driving profitability, and leading a team of technicians, advisors, and service BDC, while maintaining compliance with manufacturer standards.
Key Responsibilities
- Oversee the daily operations of the service department, including workflow management, technician safety, efficiency, and repair order completion.
- Manage and train service advisors, technicians, and support staff to deliver top-tier service.
- Ensure customer satisfaction through high-quality repairs, timely service, and effective communication.
- Monitor department metrics such as CSI scores, labor hours, sales targets, and warranty claims.
- Handle customer concerns or complaints promptly and professionally.
- Maintain compliance with Kia standards and procedures, including recall processing and warranty work.
- Work closely with parts, sales, and finance departments to support overall dealership goals.
Qualifications
- 3+ years of service management experience in an automotive dealership (Kia or import brands preferred).
- Proven leadership skills with the ability to motivate and manage a team.
- Strong knowledge of automotive repair, diagnostics, and manufacturer guidelines.
- Excellent communication and customer service skills.
- Proficiency with DMS systems (CDK, Xtime preferred) and manufacturer software.
- Valid driver’s license and clean driving record.
- How to Apply
- Interested candidates should submit a resume and a brief cover letter outlining relevant experience and be ready to start immediately.