Service Consultant
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Job Description
-Greet customers and offer excellent customer service from intake to release of their vehicles
-Perform initial vehicle walk around with customer present to note any visible body damages, non working lights, and tire tread life
-Translate customer-reported problems to actionable work orders for technicians to complete
-Order necessary parts from suppliers and double-check that they are delivered to technicians
-Ensure that automotive work provided to customers meets company quality standards
-Invoice and collect payment from customers for services rendered
-Handle and resolve customer complaints regarding services
-Maintain customer records and enter data into computer databases
-Strong communication skills and the ability to translate customer needs to workable technician orders
-Basic knowledge of computer programs including word processing and database tools
-Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
-Exceptional customer service skills based on experience
-Continuing education and knowledge acquisition on the function and repair of newer vehicles
-Basic mathematics skills to prepare estimates and process bill and customer payments
-Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge