Assistant Director of Credentialing and Compliance

POSITION CODE: 7585

DEPARTMENT/ADMINISTRATION: Assistant Director of Credentialing and Compliance

POSITION: Administrative, Exempt, Full-time (40 Hours)

SALARY: $68,640

INTRODUCTORY PERIOD: Twelves (12) Months 

AVAILABLE: Immediately

BENEFITS OVERVIEW: BROCHURE

POSTING DATE: May 23, 2025

APPLICATION DEADLINE: Open Until Filled, Apply Immediately

Definition of Classification:

Reporting to the Associate Dean of Operations and Analytics in the School of Education, the Assistant Director in the Office of Licensures and Credentialing (OLC) plays a crucial role in consulting with OLC team, and faculty to support students with compliance-related matters. This includes conducting research and review of federal, state, and local education laws that have implications on School of Education programs. The Assistant Director must stay current on internal policies and procedures related to fieldwork, licensing, and credentialing to ensure alignment with California Commission on Teacher Credentialing (CTC), California Board of Behavioral Sciences (BBS) and Western Association of Schools and Colleges (WASC) requirements. The Assistant Director must stay current on educational systems, accreditation standards, and regulatory requirements. Additionally, they are responsible for maintaining programs compliance from entry to credentialing.

Duties and Responsibilities:

The duties and responsibilities include, but are not limited to, the following:

• Facilitate Communication: Engage with OLC team, faculty, university constituents, and students to address any missing credential documents to compliance.
• Enhance Digital Resources: Coordinate updates and improvements to accreditation digital forms, ensuring that teaching programs are equipped with the most current and user-friendly resources.
• Informative Outreach: Draft and disseminate clear communications to students regarding updates from the CTC, fieldwork opportunities, and credentialing requirements, and deadlines.
• Collaborative Meetings: Participate in regular check-in meetings to discuss student progress and support needs.
• Grievance Resolution: Address and resolve grievances from students related to their fieldwork/practicum experiences, providing support and guidance throughout the process.
• Submission Management: Oversee the submission process for file uploads related to teacher preparation programs, ensuring that all necessary documents are collected and organized.
• Internship Management: Assist in managing teaching intern assignments, including reviewing eligibility and credential requirements to support student success.
• Accreditation Compliance: Ensure that systems are in place to uphold accreditation standards and regulatory requirements, providing quality educational experience for students.
• Compliance Document Review: Review credential/licensure applications, transcript review and follow up with students to ensure they understand the process and requirements.
• Compliance Research: Conduct research on federal, state, and local education laws, as well as internal policies, to ensure that fieldwork and credentialing practices align with compliance standards.
• Appeal Review: Review student fieldwork appeals, providing a fair and supportive process for addressing concerns.
• Partnership Engagement: Conduct check-in meetings with Teacher Residency partners to foster collaboration and support for students.
• Resource Improvement: Continuously update and enhance supporting materials for Student Teaching, Internship, and Residency programs, including web pages and academic resources, to better serve students.
• Competency Verification: Verify Subject Matter Competency for incoming students and provide follow-up support to ensure they meet program requirements.
• Performs other related duties and special projects assigned.

Qualification Guidelines

Any combination equivalent to, but not limited to, the following:

Experience/Training/Education:

Required

• Bachelor’s degree.
• Three (3) years of related experience in higher education.
• A successful candidate will competently interact with a culturally and ethnically diverse population of students, faculty and staff.
• A valid California Class C CA drivers’ license with a good driving record is required. Note: Out-of-state licenses are valid until appointment. A valid California Class “C” driver’s license must be obtained within ten (10) days of appointment (in accordance with CA Vehicle Code 12505c).

Preferred

• Master’s degree.
• Highly proficient in administrative reports, analyst and manipulating data, able to demonstrate excellent written and interpersonal communication skills.
• Must have exceptional communication, organizational and customer service skills. Ability to interact effectively with on and off-campus contacts; interpret regulations and handle multiple tasks with tight deadlines.
• Must be able to work efficiently and successfully with minimum supervision; prioritize and handle multiple tasks and deadlines; be creative and flexible.

Knowledge and Skills:

• Possesses strong analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills
• Thorough knowledge of University policies and procedures, knowledge of functional area and understands how work may affect other areas
• Skilled in communicating clearly and effectively verbally and in writing
• Ability to handle very difficult situations / individuals effectively and with professionalism and compassion
• Analytical, active listening, and critical thinking skills
• Ability to maintain discretion with sensitive and confidential information
• Demonstrated skill in partnering with management and employees in areas of conflict resolution, employee relations, change management, and performance management
• Knowledge of administrative tasks and responsibilities.
• Knowledge of applicable federal and state laws and regulations.
• Excellent verbal and written communication skills
• Superior customer service skills.
• Advanced computer skills, including data entry, data processing, communication tools and payroll and human resources software a plus.
• Problem-solving skills and resourceful thinking.
• Leadership and coaching skills.
• Strong empathy and interpersonal skills.
• Detail-oriented with excellent organizational skills.
• Attention to detail and analytically driven.
• Ability to work independently with interruptions and prioritize to meet deadlines.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.
• Strong analytical and problem-solving skills.
• Proficiency with or the ability to quickly learn the organization’s HRIS and talent management systems (UKGPro).
• Aptitude to learn new technology, methods, and procedures.
• Ability to develop, maintain, and strengthen partnerships with others inside or outside the university.
• Ability to use appropriate judgment when making decisions and recommendations.
• Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff. 

Physical Requirements/Working Conditions:

Working Conditions: 

Standard office and field setting. Duties performed are primarily in an office environment while sitting at a desk or computer workstation or in meetings. At least minimal environmental controls to assure health and comfort.

Physical Demands:

Incumbents regularly sit for long periods; walk short distances on a regular basis; travel to various locations to attend meetings and conduct work; use hands and fingers to operate an electronic keyboard or other office machines; reach with hands and arms; stoop or kneel or crouch to file; speak clearly and distinctly to answer telephones and to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; and lift, carry and/or move objects weighing up to 25 pounds.

TO APPLY: A resume/CV and cover letter are required. In compliance with The Americans with Disabilities Act, if selected for the interview process and accommodations are needed, please call (909) 748-8040. If you are unable to complete an application due to a disability, contact us at (909) 748-8040 to ask for accommodation or an alternative application process.

HIRING RANGE: Anticipated hiring range is near or at the minimum of the classification, commensurate with candidate's education, experience, skills, and training. The University of Redlands is required to provide a reasonable estimate of the compensation range for this role. This range considers the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position is defined as the Hiring Range. Placement within the Hiring Range is determined by internal equity, and relevant qualifications.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. The University will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current employee who was conditionally offered the position.

DRIVER'S LICENSE CHECK: Possession of a valid Driver's License is required for certain positions. Employees in positions that require a valid Driver’s License will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

PHYSICAL AND PSYCHOLOGICAL EXAMS: For certain positions typically in Public Safety, Facilities, Athletics and Information Technology Services departments, employment is contingent upon a candidate passing a pre-employment physical exam with the ability to lift in excess of 50 lbs. Public Safety Officers, in addition to a pre-employment physical exam, will also be required to pass a psychological evaluation.

FOR MORE INFORMATION VISIT

Human Resources (redlands.edu)

SUBMISSION OF A RESUME OR APPLICATION INDICATES AGREEMENT THAT THE UNIVERSITY MAY VERIFY ANY AND ALL INFORMATION CONTAINED THEREIN.

MEMBERS OF UNDERREPRESENTED GROUPS ARE ENCOURAGED TO APPLY.

AN EQUAL OPPORTUNITY EMPLOYER