Receptionist/Treasury Management Support

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Description

Essential Duties and Responsibilities:

• Greets customers and directs them to the proper department or employee.
• Ensures the reception area is neat and orderly.
• Forward telephone calls to specific individuals and record messages when needed.
• Performs administrative duties, such as typing or routine clerical work as time permits.
• Receives and distributes all incoming courier packages and keeps a log.
• Respond to inquiries from emails and phone calls regarding Online Banking including performing password resets
• Maintain logs and reporting for the Treasury Management Department
• Maintain a high degree of accuracy when scanning customers' documentation to our document imaging software
• Performs other duties as assigned

Requirements

Responsible for compliance with the following regulations (if applicable):

• Bank Secrecy Act (BSA)
• Anti-Money Laundering (AML)
• Office of Foreign Asset Control (OFAC)
• Know your Customer (KYC)
• Deposit related regulations (i.e., Reg. DD- Truth In Savings, Reg. E-Electronic Funds Transfer Act, etc.), as applicable
• Lending related regulations (i.e., Reg. B- Fair Lending, Reg. C-HMDA, Reg. Z- Truth Lin Lending Act, etc.), as applicable
• Community Reinvestment Act (CRA)
• Privacy
• Unfair, Deceptive, Abusive, Acts or Practices (UDAAP)

USCB Policies and Procedures: All officers and employees of the bank are to maintain an understanding of all USCB Policies and Procedures as outlined in the bank's shared drive. All employees are to follow said policies and procedures and report any knowledge of variance of the same.

Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be to enable individuals with a disability to perform the essential functions.

Language Skills: Ability to read, analyze, and interpret common business, banking, documents. Able to respond to common inquiries or complaints from customers or members of the business community. Ability to write reports and business correspondence conform to prescribed style and format, relate well with others, and quickly create a working rapport. Have the ability to present information to management, employees, and customers.

Education and/or Experience: High school diploma or GED and minimum of one to two years of experience and/or training; or equivalent combination of education and experience.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a climate-controlled office setting where the noise level is usually moderate.

Work Habits: Include regular attendance, teamwork, initiative, dependability, and promptness.

Disclaimer: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time.

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