Director, Office Services & Facilities

Job Title: Director, Office Services & Facilities

Department: Office Services & Facilities

Reports To: Vice President, Office Services & Facilities

FLSA Code: Exempt

Estimated Salary: $120,000 - $130,000

Job Summary:

As Director, you will be responsible for the maintenance and services within Company workplaces to ensure they meet the needs of the organization, its employees, and clients. Cohen & Steers is committed to an inclusive culture, valuing diversity in support of our people and clients.

Major Responsibilities/Activities:

• Assist the Vice President, Office Services & Facilities with continual interaction/communication with the firm, property management, and service vendors relating to the workplace systems and conditions
• Oversee Office Services & Facilities operations: reception, mail room, conference space, events, workspace environment and space utilization management to ensure continuous quality service to the firm
• Maintain established department budget, reporting quarterly and annually on forecasted and actual spend.
• Participate in the identification and selection of contract services, vendor negotiation of service agreements and day-to-day monitoring of vendor performance, including housekeeping, catering/pantry, security, shipping services, copier/print services, etc. to assure full compliance with standards established within the service agreements. Verify final invoice pricing and process payments in a timely manner. Continue to monitor and assess vendor performance.
• Work with team to set and attain measurable performance and developmental goals. Monitor the progress of team goals and provide appropriate support.
• Alongside Vice President, Office Services & Facilities, lead Office Services & Facilities team in working cross-functionally with other internal support organizations such as IT, Human Resources, Finance, Marketing, and Legal to ensure cohesive delivery of services. Maintain effective communication between Office Services & Facilities team and clients.
• Develop and deliver white glove service level for all touch points; escalated attention to high-level guests and meetings; influence and build service skills in team members to maintain service standards.
• Coordinate "Day Ahead" team reviews, and daily activities to ensure timely, accurate completion of tasks.
• Event Planning - Ability to curate small and large events, which are held to enhance workplace productivity and offer an experience-based workplace.
• Respond to various Office Services & Facilities requests, verify issue, and take necessary corrective action
• Coordinate with outside contractors for the service and repair of equipment.
• Assist in identifying and implementing projects that will drive process improvement and/or streamline business processes.
• Experience presenting to senior executives.
• Flexibility in schedule to work overtime when needed and to accommodate occasional after-hours business activities.
• Assist with facilitation of firm-wide sustainable initiatives.

Minimum Requirements:

• Minimum of 7 - 8 years of relevant experience
• Bachelor's degree
• Proficiency with Microsoft Suite
• Ability to keep sensitive information confidential
• Previous experience managing others directly
• Plan and execute diverse tasks at the same time without supervision
• Excellent verbal and written communication skills
• IFMA (International Facilities Management Association) membership and/or class certification is a plus
• ServSafe Certified preferred
• Demonstrates inclusive behaviors in support of a culture that values diverse perspectives
• Is able to abide by the firm's hybrid work arrangement policy in New York City office (4 days in-office/1 day remote)

Note: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.