Room Inspector | Sheraton Portland Airport

Job Summary:

Assist Housekeeping leadership team with inspection of all guest rooms. Assist with training of staff on the brand cleanliness standards. Assist with supervising the operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Ensure the highest levels of cleanliness and guest satisfaction are maintained to achieve Sheraton/PM Hotel Group's high standards of quality. Assure cleanliness of guest floor corridors, foyers, stairwells, and public vending areas as needed. Assist with houseperson and maintenance functions as needed.

A key participant in the mission to deliver service in a friendly, courteous and helpful manner. The Housekeeping Room Inspector ensures the highest levels of cleanliness and guest satisfaction are maintained. Uses leadership skills to ensure quality.

Summary of Essential Job Functions:

• Inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, and health and sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff, reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation
• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
• Assist with distribution and delegation of work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.
• Use the room inspection program to ensure superior guestroom cleanliness scores, while providing incentives for the staff.
• Establish and maintain adequate supplies for efficient operation of department. Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost & Found Log and answer inquires to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
• Attend any necessary meetings to obtain and disseminate pertinent information.
• Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Customer Satisfaction:

Create a positive stay. We focus on the simple details that make a difference, always a step beyond the expected. Every detail has just the right feeling: caring, energizing, positive. Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and enthusiasts with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and enthusiast experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and enthusiasts is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Requirements/Qualifications:

• As Tidiness Enthusiast must be friendly, energizing, positive and caring in all core aspects of the Canopy culture as defined.
• Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with enthusiasts and guests
• Previous experience with hotel operations preferred
• Bi-lingual ability preferred
• 2+ years of progressive housekeeping experience preferred
• Highly organized, result oriented with the ability to be flexible with hours, days off, assignments and additional duties
• Must be able to work weekends
• Must work well under pressure in a fast paced environment and handle conflicting priorities
• Excellent written and verbal communication skills
• Must be a strong team player with proven leadership, development and delegating skills
• Physical Aspects of Position (includes but are not limited to):
• Walking and standing throughout shift
• Ability to lift, push, pull up to 75 pounds on a regular basis throughout shift. Significant bending required.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.

Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.