Data Support Specilaist

4/10s schedule in office. No remote opportunities.

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

Mission of Catholic Charities

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

As a Data Support Specialist, you will serve a crucial role in maintaining our data systems. Your primary responsibilities will include providing technical support to users, ensuring data accuracy, and assisting with data analysis and reporting. This position is ideal for individuals who are detail-oriented, have strong analytical skills, and are eager to learn and grow in the field of data management.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

• Data Mapping & Transformation: Analyze, map, and transform data between various systems of record, ensuring consistency, completeness, and correctness.
• Data Cleansing & Quality Assurance: Perform rigorous data validation, deduplication, and cleansing to ensure high data quality and integrity.
• Issue Resolution & Troubleshooting: Identify, diagnose, and resolve data inconsistencies, missing fields, and other related issues in a timely manner.
• Compliance & Security: Ensure that all data migrations adhere to data governance policies, compliance regulations, and security best practices.
• Design & Develop: Maintain reports and dashboards within Salesforce and/or Power BI to support business needs.
• Data Visualization: Generate reports and dashboards using various visualization tools such as Salesforce, Power BI, etc.
• Collaborate with cross-functional teams: To understand reporting requirements and deliver customized solutions.
• Training/Development: Participate in staff training and development opportunities.
• Mission/Core Values: Performs related functions necessary to support the mission and core values of Catholic Charities.
• Perform other duties as needed in support of CCEW and the IT/Data Services Department, as assigned by the supervisor.
• Uses appropriate administrative, fiscal, physical, and technical safeguards to ensure the confidentiality, integrity, and security of CCEW client protected health information (PHI), per regulations outlined in the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Regularly utilize all forms of communication (email, text, phone, etc.) and database practices necessary for this position and as directed by supervisor.
• As a mandated reporter, follow all procedures outlined in agency policies and procedures to report to the proper agency when there is suspicion and/or confirmation that a child or adult has been a victim of abuse or neglect.
• Adheres to the tenets of Catholic Social Teaching and Catholic Doctrine.
• Performs related functions necessary to support the mission and core values of Catholic Charities.

Qualifications

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

• Basic knowledge of SQL, Excel, and data visualization tools (e.g., Power BI); we're willing to train the right candidate
• Strong attention to detail, effective communication, and solid problem-solving skills
• Comfort working independently and as part of a team
• Ability to collect, interpret, and analyze data to inform decision-making
• Familiarity with query functions in relational databases (preferred)
• Adaptability to changes, delays, and unexpected events in the work environment
• Strong time management skills; able to prioritize and manage competing demands
• Focus and persistence in completing research or data-focused tasks
• Skill in synthesizing complex or diverse information
• Capacity to use intuition and experience to complement data insights
• Ability to follow written and verbal instructions with clarity
• Responsiveness to supervision, direction, and feedback
• Reliability in task completion and proactive communication around deadlines
• Consistent attendance and punctuality
• Excellent interpersonal skills and the ability to maintain positive working relationships
• Cultural competence and sensitivity to diverse populations and socioeconomic backgrounds
• Sound judgment and decision-making; able to explain rationale when needed
• Clear, concise communication skills, both written and verbal
• Mathematical fluency: ability to calculate rates, ratios, percentages, and interpret graphs
• Skill in identifying potential issues and problem-solving creatively
• Ability to apply past learning to new, related situations
• Consistent precision in task completion (meeting a 95% accuracy benchmark or higher)
• Self-editing skills and ability to review the accuracy of others' work
• Receptiveness to feedback and dedication to continuous improvement
• Ability to navigate non-standard situations with practical problem-solving
• Confidence in presenting information clearly to end users and colleagues in various settings

Education/Experience:

to perform this job successfully, an individual must have:

• Bachelor's degree (preferred) or progress towards a bachelor's degree in a relevant field (Statistics, Computer Science, Data Analytics, etc.) AND/OR 1-2 years of experience in an office
• Experience in collecting, interpreting, and analyzing data required
• Experience using query functions in a relational database preferred
• Experience with data visualization software (e.g., Power BI) preferred
• Demonstrated analytical skills with the ability to apply creative solutions to complex problems required
• Prior work experience in areas related to social services, education, and/or poverty preferred
• Proficiency in MS Excel required

Certificates/Licenses: To perform this job successfully, an individual must:

Successfully pass background check applicable to position.

Physical Abilities

To perform this job successfully, an individual must be able to:

• Regularly sit, stand, walk
• Lift up to 50 pounds, pull/push, carry, grasp, reach
• Occasionally sit, crawl, stoop, kneel
• The ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

• Adaptability: ability to adapt to changes, delays, or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.
• Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.
• Attendance: ability to consistently arrive and be able to work as scheduled.
• Computer/Technical Ability:

working knowledge of: Word Processing software, spreadsheet software, database systems software

• Dependability: ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.
• Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations. Awareness of and sensitivity to the service population's culture and socioeconomic characteristics.
• Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.
• Language Ability:

ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence; ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Mathematical Ability: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.
• Problem Solving Ability: ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.
• Quality Management: ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one's work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work.
• Reasoning Ability: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

• Noise Conditions: exposed during a shift to constant or intermittent sounds at quiet to moderate levels of sound dependent upon daily activities.
• Exposure to Trauma: Employees of Catholic Charities Eastern Washington provide direct services to vulnerable community members including those who have behavioral health challenges and those who have been exposed to trauma.