Automotive Service Manager
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Job Description
Service Manager - Lawless Jeep Dodge Ram (Woburn, MA)
Salary: Competitive + Benefits + Bonus Potential
Are you a results-driven leader with a passion for the automotive industry? Do you excel in creating a high-performing team culture while delivering top-tier customer service? We are looking for a dynamic Automotive Service Manager to work with our service department to go to the next level.
What You’ll Do:
- Lead and motivate our service advisors, technicians, and support staff
- Manage daily dispatching operations of the service department to ensure efficiency and profitability
- Manage customer relations and ensure top-level service satisfaction
- Monitor KPIs including labor sales, productivity, and CSI scores
- Ensure compliance with safety and industry standards
What We’re Looking For:
- Proven experience in service management
- Strong leadership and team-building skills
- Exceptional communication and organizational abilities
- Knowledge of repair processes and automotive systems
- Familiarity with DMS systems is a plus
What We Offer:
- Over 44% of our workforce has been with us for more than 10 years — a testament to our strong culture and steady growth. Competitive pay plan with performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off (up to 3 weeks your first year) and holidays
- Opportunities for advancement in a growing company
Join a company that values integrity, innovation, and excellence. Take pride in leading a team that keeps our customers safe on the road and coming back for trusted service. Apply today for a confidential interview!