Sales Development Representative

About Us: 

Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services.   

About the Role: 

As a Sales Development Representative (SDR), you will be on the front lines of our sales efforts, responsible for identifying and engaging new potential clients. You’ll play a critical role in building our sales pipeline by qualifying inbound leads and conducting outbound outreach via phone, email, and social platforms. This entry-to-mid-level position is ideal for a highly motivated, tech-savvy, and goal-driven individual who is passionate about B2B sales and IT solutions. 

Location: Remote 
Salary: $50,000 - $55,000 annually plus commission 
Commission: uncapped commission based on lead generation  
Benefits: 

• Health, dental, and vision insurance 
• 401K + employer match 
• Paid time off and holidays 
• Opportunities for career growth and development 
• Formal and structured mentorship 
• Training and certification support 

Responsibilities: 

• Outbound Prospecting: Identify potential clients within target markets and conduct cold calls to introduce our solutions and services. 
• Lead Qualification: Conduct discovery calls to understand potential clients' business needs, pain points, and IT environments. 
• Appointment Setting: Book qualified meetings for our Sales Team to further discuss their needs and how our solutions  
• CRM Management: Maintain accurate records of outreach, lead status, and next steps. 
• Follow-Up: Nurture leads over time through well-timed follow-ups and value-based communication. 
• Collaboration: Work closely with marketing to align messaging and improve lead generation strategies. 
• Market Research: Stay informed about industry trends, competitors, and target industries to improve outreach effectiveness. 
• Goal Tracking: Meet or exceed weekly and monthly KPIs for outreach, leads generated, and meetings booked. 

Qualifications: 

• Bachelor’s degree in business, sales, marketing, or a related field preferred. 
• 2+ years of experience in B2B outside sales, preferably in the IT or MSP industry. 
• Proficiency in CRM tools and sales prospecting platforms. 
• Familiarity with MSP tools and platforms like RMM (Remote Monitoring and Management) or PSA (Professional Services Automation) systems. 
• Comfortable with large-volume cold calling. 
• A self-starter attitude with the discipline to work effectively in a remote setting. 
• Fearless attitude - ability to overcome objections without giving up. 
• Metric motivated and driven to achieve goals. Previous outbound call and lead generation experience. 
• Excited about how technology solutions can help any business. 

Why Join EO?  
At EO, our employees are what makes us special. We are a highly collaborative company with a very involved senior leadership team that invests in their staff. We strive to be a company where every employee has a voice, everyone takes pride in their work and gets satisfaction from helping people, and where every employee is constantly learning and driving improvements.   
  
We are aligned through our core values and seek employees that embody these:  

• Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction.   
• CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do.   
• Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations.  
• Efficiency – we maximize output and minimize wasted time, effort, and resources.  
• Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence.   
• Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations.   
• Merit – we recognize and reward talent, hard work, and the pursuit of excellence.   

Inclusion & Equal Opportunity Employment  
Effortless Office is an equal opportunity employer committed to Diversity, Inclusion & Belonging. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.  

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