Front Office Manager

The Front Office Manager is responsible for overseeing the day-to-day operations of the Front Office, ensuring an exceptional guest experience from check-in to check-out. This role leads the front desk team with a focus on hospitality, accuracy, and efficiency, while upholding brand standards. This role is key to creating a welcoming atmosphere that leaves a lasting impression on every guest.

 

Key Responsibilities:

• Lead and manage all functions of the front desk operation, including guest check-in/check-out, reservations, and guest services.
• Recruit, train, schedule, and develop front office team members to ensure high performance and guest satisfaction.
• Ensure a warm, welcoming, and professional environment for all guests and visitors.
• Handle guest issues, concerns, and special requests promptly and professionally.
• Monitor and manage front office financials including cash handling, room rates, and billing accuracy.
• Ensure compliance with Hilton standards, local regulations, and company policies.
• Collaborate with other departments (Housekeeping, Engineering, Sales, etc.) to ensure seamless guest service.
• Maintain knowledge of resort activities, services, and area attractions to assist guests effectively.
• Monitor performance metrics (e.g., SALT scores, upselling success, occupancy) and implement improvements as needed.
• Serve as Manager on Duty in rotation with leadership team.

 

Qualifications:

• High school diploma or equivalent required; hospitality degree or relevant college coursework preferred.
• Minimum 2–3 years of front desk or guest services supervisory experience, preferably in a full-service or resort setting.
• Proven leadership and team management skills with a guest-first mindset.
• Strong communication, organizational, and problem-solving abilities.
• Proficiency in Hilton OnQ PMS and familiarity with Hilton policies preferred.
• Must be able to work a flexible schedule, including weekends, holidays, and evenings.

 

Benefits:

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.