Sr. Software Developer I (5869)

As a Sr. Software Developer I, you'll customize and configure ServiceNow IT System Management and Public Sector Digital Services functionality, ensuring it meets organizational requirements and aligns with best practices. This role focuses on developing, deploying, and maintaining advanced solutions within the ServiceNow platform to optimize service desk and customer relations management functionality. The ideal candidate will bring deep technical expertise in ServiceNow development and a strong understanding of IT System Management (ITSM)

We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you'll do:

• Design, configure, and customize the ServiceNow Asset Management module to meet business needs and technical requirements.
• Implement workflows, business rules, UI actions, and client scripts to automate asset management processes.
• Integrate the ServiceNow Asset Management functionality with other enterprise tools and systems to ensure seamless data flow and functionality.
• Develop and maintain data models, ensuring asset data accuracy and integrity across the system.
• Collaborate with product managers, UX designers, business support staff, and other stakeholders to gather and understand requirements for customizations and enhancements.
• Perform system upgrades, patches, and maintenance to ensure the Asset Management module is up to date and performing optimally.
• Troubleshoot and resolve technical issues within the Asset Management module.
• Stay up-to-date on ServiceNow best practices and new features to continually enhance the platform's capabilities.
• Create and maintain technical documentation for configurations, customizations, and integrations.

What you'll need to succeed:

• An active Secret level security clearance (or higher) OR the ability to obtain
• 5+ years of experience in ServiceNow development, with a focus on IT System Management (ITSM), Public Sector Digital Services (PSDS), or related modules.
• Strong expertise in configuring and customizing the ServiceNow platform, including scripting and integrations.
• Demonstrated experience in implementing asset management solutions and workflows.
• Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
• In-depth understanding of ServiceNow tables, fields, and relationships, particularly within the ITSM/PSDS module.
• Familiarity with ServiceNow integrations using REST/SOAP APIs, MID servers, and integration hubs.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Detail-oriented with a commitment to delivering high-quality solutions.

SALARY RANGE: $103,000 - $164,000

The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:

• The candidate's professional background and relevant work experience
• The specific responsibilities of the role and organizational needs
• Internal equity and alignment with current team compensation
• This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
• Performance-based bonuses
• Company-paid training and/or certifications
• Referral bonuses