Customer Service Co-Ordinator

Customer Service Co-Ordinator

Requisition ID: 44886

Job Location(s):

Pune, IN

Employment Type: Full Time

Segment: Danfoss Power Solutions Segment

Job Function: R&D, Technology and Engineering

Work Location Type: On-site

Job Description

Customer Service Representative

Job Responsibilities

Responsibilities of this position include, but are not limited to, the following.

Order Management of Products (Order Entry, Quotations, Pricing Activities, Shipments, Delivery, Payments, Collections)

Calling to customers for payments, order status, buidling relationship for smooth business transactions

Knowledge of SAP (Sales and Distribution Module) is must

Sales Planning- Schedule Entries in SAP in reconciliation with India Sales Team

Maintaining Records: Recording customer interactions, inquiries, and transactions accurately for future reference

Resolving Customer Complaints: Addressing customer concerns, complaints, and conflicts in a professional and timely manner

Continuous Learning: Staying updated with product knowledge, industry trends, and customer service best practices

Processing Payments and Returns: Assisting customers with payment processing and handling product returns or exchanges1.

Assessing Customer Needs: Understanding customer requirements and providing appropriate solutions to meet their needs1.

Building Customer Relationships: Establishing and maintaining trust and rapport with customers through effective communication1.

Providing Accurate Information: Offering accurate and complete information about products, services, and company policies1.

Process Improvement/Efficiency- Bring in Ideas/Kaizens to improve the routines for self/team/business

Very good understanding of Order to Cash Cycle of Manufacturing Company

Knowledge of Pricing, Taxation, Delivery Notes preferred

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization

Education- Graduate (any stream)

Experience- >=10 years in Order to Cash Cycle or relevant experience

Hirerachy- Reporting into Customer Care Lead/Manager in the organization

The ideal candidate possesses these skills.

Communication skills-Verbal & Written

Problem solving abilities/Trouble shooting

Analytical Tool/Skills (Excel etc..)

Continuous Learning

Multitasking

Attention to Detail

Team facilitator/Player

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Flexible working hours
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss- Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

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Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.