Service Coordinator

Summary:

Under the direction of the Program Manager, Service Coordinators will maintain rapport with clients, coordinate case management, complete data collection/analysis, and participate in continued program development and evaluation.

Schedule:

Tuesday-Saturday (time varies)

ESSENTIAL DUTIES & RESPONSIBILITIES

Including but not limited to the following list. The company reserves the right to add, delete, or modify responsibilities at any time.

1. Caseload: Maintain a caseload of youth aged 10-17, referred through the Chicago Police Department, ensuring the highest level of client services is provided. Perform assessments with each client to determine their strengths and needs. Support client-led goal setting and achievement.
2. Supervision: Participate in regular one-on-one supervision and team case-planning meetings. Participate in other group supervisions and training as necessary.
3. External & Interagency Relationships: Maintain regular communication and rapport with coworkers, partner agencies, and referral sources in the community beneficial to the client and/or company.
4. Recreational & Restorative Justice Activities: Assist in the development and execution of events in the community that are beneficial to clients, their families, and their communities.
5. Court Attendance: Attend court with clients as necessary. Provide the Court with case plans or updates as necessary.
6. Transportation: Transport youth as necessary.
7. HIPPA: Full access to client information. Confidentiality must be maintained.
8. Quality Improvement: Participate in ongoing continuous improvement efforts of the company.
9. Diversity & Cultural Awareness: Ability to work effectively with diverse communities and stakeholders. Maintain cultural competencies and cultural humility.

Required qualifications:

• Bachelor's degree required
• 3 year's experience with case management skills
• Effective communication

Preferred Qualifications:

• Experience with youth from 10-17 years of age
• Community experience
• Willing to work with the Chicago Police Department

Benefits, Full-time:

• Health, Dental, Vision
• Life Insurance
• Short/Long-Term Disability options
• 403(b) Retirement
• Paid Time off (PTO)
• Mileage Reimbursement (exclusive to position)
• Eligibility for Public Service Student Loan Forgiveness

Youth Outreach Services is a drug-free workplace and compliance with this policy is a condition of employment and continued employment.

COVID-19 Policy: In compliance with Illinois Executive Order, Youth Outreach Services is requiring all employees to be fully vaccinated against or an approved exemption. Approved exemptions will require weekly testing for COVID-19.