Hamley Steakhouse Server

Wage Range: $13.70-$18.00+Tips

OPEN UNTIL FILLED; 1ST CLOSING DATE: FEBRUARY 25TH, 2025

JOB SUMMARY

Responsible for providing efficient and personable service for guests, including beverage orders, service and overall dining experience.

ESSENTIAL JOB FUNCTIONS:

• Promote exemplary guest service standards through prompt, efficient, and friendly service.
• Greet and acknowledge guests entering the restaurant and/or seated in the assigned service area.
• Promptly offer beverage service and other amenities to guests.
• Provide alcohol service and collect payment.
• Provide attentive service throughout guest meals graciously serving, and refilling beverages and condiments.
• Maintain the area for cleanliness by promptly removing dishes, wiping off chairs, tables, and high/booster chairs, and resetting the table in a quick and timely manner.
• Display and promote a positive attitude and willingness to be a part of the team including assisting others as needed.
• Keep the Shift Manager and Lead apprised of any customer concerns or positive remarks.
• Promote a clean, safe, and healthy work environment for employees and guests. Promptly report all concerns to Supervisor.
• Ensure that the operation of equipment, tools, and materials is handled in a safe manner.
• Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
• Promote internal guest service standards through courteous and respectful behavior.
• Cross-train and provide coverage to Cashier/Hostess as needed.
• Perform other duties as assigned.

PROMOTE QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience -a clean and cared-for resort.

SUPERVISORY AUTHORITY:

• None

SIGNATORY ABILITY:

• None

ACCESS TO SENSITIVE AREAS:

• None

MINIMUM QUALIFICATIONS:

• One (1) year of food service experience with at least six (6) months in table side service in a restaurant setting.
• Three (3) months of cash handling experience.
• Needs to frequently stand and/or walk for long periods of time perform repetitive motions with arms, elbows, wrists, hands, and fingers; bend, lift, and maneuver 25 lbs.
• Effective communication skills - able to read, verbally able to provide instruction, respond to questions in English, and have exceptional interpersonal skills and abilities.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Must possess or obtain a food handlers certificate AND an OLCC service permit within 30 days of employment.
• Requires a criminal history background check.
• Must be at least 18 years of age.