Sr. Product Manager

About Us

Office Puzzle is an all-in-one platform that helps behavioral health, therapy, and home health providers focus on client care by simplifying scheduling, documentation, billing, and compliance. We reduce the administrative burden, allowing providers to stay organized and deliver high-quality care. 

We're a small, fast-moving team that cares deeply about our customers. Every role has real impact, and as we grow, your work will directly contribute to how we improve and scale our operations. 

About The Role

We're hiring a Senior Product Manager to own the product work that supports our growth strategy—driving activation, engagement, and retention across the platform. This is our first product hire, reporting to the CEO. You'll take full ownership of product execution related to how users adopt and experience value, and you'll help establish the product function from the ground up.

You'll work across the full stack of product responsibilities—from identifying problems and defining solutions to collaborating with engineering and design (including outside resources as needed) to get high-impact work out the door. We move fast and are biased toward learning by doing—so this role is ideal for someone who's thrived in early-stage environments and knows how to get to signal without over-engineering the process.

We're looking for someone who combines product intuition, scrappy execution, and sharp judgment—especially in ambiguous situations where there's no playbook.

Key Responsibilities

Own Growth Product Strategy & Execution

• Partner closely with executive leadership and cross-functional teams to translate growth priorities into product initiatives
• Identify and prioritize opportunities to improve activation, conversion, and retention
• Define strategy and translate it into clear, shippable work with meaningful success metrics
• Partner with engineering and design (internal and external) to launch quickly and learn fast
• Use lightweight experiments, customer feedback, and data to iterate toward impact

Drive the Full Product Lifecycle

• Run discovery, shape features, and manage delivery in collaboration with engineering
• Own product quality and impact—not just timelines or checklists
• Balance short-term bets with longer-term initiatives that support scalability and growth

Build the Product Foundation

• Establish the building blocks of product at Office Puzzle: tools, rituals, and ways of working
• Champion customer needs and business priorities without getting bogged down in process
• Create just enough structure to enable speed, clarity, and collaboration across the org

Who Thrives in This Role

This role is a great fit for someone who:

• Has owned product strategy and execution end-to-end in a startup or scrappy team
• Gets energy from solving real customer problems and seeing results quickly
• Moves fast, adapts to feedback, and doesn't overcomplicate decision-making
• Brings a mix of structured thinking and flexible problem-solving
• Communicates with clarity and keeps teams focused on outcomes

Required Qualifications

• 4–8 years of product management experience, ideally in SaaS or tech-enabled services
• Experience working in early-stage or fast-paced startup environments
• Prior experience in healthcare, behavioral health, or an adjacent regulated industry
• Proven track record of driving measurable growth via product improvements
• Comfort collaborating with engineering, design, and go-to-market teams
• Ability to prioritize, execute, and adapt in high-ambiguity environments

Nice to Have

• Experience with lifecycle metrics (activation, retention, churn, etc.)
• Exposure to operational tooling or clinician-facing software
• Experience working with external partners (designers, researchers, contractors)

Benefits

We offer a mix of meaningful benefits and a flexible, people-first culture. Here's what you can expect as part of the team: 

• Health, dental, and vision insurance - 100% company-paid after 30 days of continuous employment
• Paid time off - 15 days of paid vacation per year, plus 2 personal days and 5 sick days
• Remote-first culture - Work from wherever you're most productive
• Growth potential - As a fast-growing company, there's a real opportunity to evolve your role and take on new challenges
• Guidance when you need it, ownership as you grow - We provide support and training upfront, with opportunities for more independence as you build confidence in the role
• A mission that matters - Help empower providers who are making a difference in ABA therapy, behavioral health, and home health care